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Overview :
Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks accomplished IT Service Desk Analyst
Candidate must be authorized to work in USA without requiring sponsorship
Location : San Francisco, CA 94103 (100% Remote acceptable)
Duration : 6 months contract w / possibility of extension
Notes :
Description :
Complete duties with the ability to collect and communicate technical concepts, both written & verbal, to a non-technical audience with a high degree of Customer Service.
Manage identified issues to resolution and perform quality control on solutions for appropriateness and completeness. Accurately record / report support issues and solutions per encounter via work tickets in ServiceNow.
Provide front line support for a variety of business applications, provision and administer user accounts and reset passwords in Active Directory.
Effectively escalate issues to other teams as appropriate per SOP for the best Customer Support experience. Utilize the defined and approved IT operational processes in the areas of Incident, Change, Request and Problem Management.
May include Deskside / Field work at specific locations.
Qualifications :
Preferred :
I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction.
If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Satwinder Sat Singh
Lead Technical Recruiter
Company Overview :
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally;
as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states.
We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line.
We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.
Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.
Last updated : 2024-03-04
Full Time
Business Services
$52k-65k (estimate)
03/05/2024
04/11/2024
ameritconsulting.com
SAN DIEGO, CA
25 - 50
2001
Private
IAN WAGEMANN
<$5M
Business Services
Amerit Consulting is a recruitment agency that allows candidates to apply for job opportunities.
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