29 Service Desk Analyst Jobs in Tampa, FL
American Veterinary Group is Hiring a Service Desk Analyst Near Tampa, FL
Service Desk Analyst
Department: Information Technology
Employment Type: Full Time
Location: Team Member - American Veterinary Group
Reporting To: Omar Rocha
Description
As a Veterinary IT Help Desk Technician, you will play a crucial role in maintaining the smooth functioning of our clinic's IT systems. Your primary responsibility will be to provide technical support to our staff, including veterinarians, veterinary technicians, and administrative personnel, ensuring they can efficiently utilize our digital tools and systems.
Key Responsibilities
- Serve as the first point of contact for all IT-related inquiries and issues, providing excellent customer service and prompt resolution of problems.
- Troubleshoot hardware, software, network, and connectivity issues for workstations, printers, scanners, and other IT equipment.
- Assist in the setup, configuration, and maintenance of veterinary software applications used for patient records, billing, and other clinic operations.
- Monitor IT infrastructure to ensure optimal performance, security, and data integrity.
- Collaborate with external IT vendors for more complex technical issues or system upgrades.
- Educate and train staff on the proper use of IT systems and applications.
- Maintain accurate records of help desk requests, resolutions, and system changes.
- Identify opportunities for process improvements and propose innovative IT solutions.
Skills, Knowledge and Expertise
- Associate or Bachelor's degree in Computer Science or a related field (or equivalent practical experience).
- Proven experience as an IT Help Desk Technician or in a similar technical support role.
- Familiarity with veterinary software systems (e.g., AVImark, Cornerstone) is advantageous.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency in troubleshooting hardware and software issues for desktops, laptops, and peripherals.
- Basic understanding of networking concepts and protocols.
- Excellent communication skills, both verbal and written, with the ability to convey technical information in layman's terms.
- A passion for providing exceptional customer service and a patient-centered approach.
- Experience with Service Desk Plus ticket systems is helpful.
- Prior experience working in a veterinary clinic or animal care setting.
- Familiarity with medical imaging software used in veterinary practices (e.g., DICOM, PACS).
- Certifications in relevant IT fields (e.g., CompTIA A , Network ).
Benefits
- Opportunity for career advancement as AVG continues to grow and expand clinic locations throughout the country
- Health Care Plan (Medical, Dental & Vision Options)
- 401k Match
- Generous paid time off (PTO)
- Six (6) weeks of paid Parental Leave
- One (1) Work/Life Balance day off
- Short-term and long-term disability options
- Supplemental insurance options
- Discounted Veterinary Care
- Scrub allowance
- Hands-on and E-training
- Professional growth opportunities
- Bonus potential based on performance
Job Summary
Full Time
$49k-60k (estimate)
08/25/2023
06/22/2024
americanveterinarygroup.com
Tampa, FL
25 - 50
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The job skills required for Service Desk Analyst include Help Desk, Customer Service, Technical Support, Service Desk, Networking, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
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Career tips from people on Service Desk Analyst jobs
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