Responsibilities. Establish and oversee comprehensive Quality Assurance (QA) testing across all High-Risk Processes (as defined by Citi’s Operational Risk Management (ORM) Policy), timeliness of testing, delivery of results and metrics to Lending Operations senior management. Work with lending Operations managers to identify root causes potential impact of QA findings and observations and provide suggestions for remedial actions to mitigate ident...
The Service Rep 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues. Responsibilities. Assist with evaluating and resolving service inquiries from clients across different platforms. Effectively use various computer systems to com...
The Service Rep 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues. Responsibilities. Assist with evaluating and resolving service inquiries from clients across different platforms. Effectively use various computer systems to com...
The Head Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. . Responsibilities. Exh...
The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to. record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custo...
The Ops Sup Sr. Analyst is an intermediate level position responsible for providing operations support services. Additionally, the Ops Sup Sr. Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities. Perform in-depth ...
Citi Retail Services (CRS) is a leader in the payments industry. CRS has long-standing partnerships with industry leaders including Best Buy, Macy’s, The Home Depot, L.L.Bean and Wayfair. Via these relationships, CRS generates $45Bn in managed assets. With a pre-eminent global brand and distribution, CRS delivers industry-leading products, advanced services and payment systems that address clients’ evolving needs. Integral to CRS success is the...
The Branch Manager SAFE Act is a senior management professional responsible for providing full leadership and direction to a team of employees, grow sales and client base in coordination with the consumer sales team. The overall objective of this role is to lead a team grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and t...
The Business Risk and Control Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communi...
The Business Risk and Control Sr Group Manager manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the re...
Citibank, N.A. seeks a Risk Policy Senior Officer I for its Long Island City, NY location. Duties: Lead in the development, execution, review, and challenge of Comprehensive Capital Analysis and Review (CCAR) models and forecast outputs within Citigroup stress tests. Take ownership of project management responsibilities to ensure that action is taken on Independent Risk Model Oversight (IRMO) and Independent Risk Oversight Council (IROC) follow-u...
Emerging Markets Credit Salesperson will be responsible for covering North American based institutional clients for flow and structured EM Hard Currency Sovereigns, Corporates, Cash CDS trading across the Latam, Ceemea and Asia regions. The EM Credit Salesperson also serves as an intermediary in trading for clients. The overall objective of this role is to act as strategic advisor to our clients by formulating investment strategies and raising ca...