Job Details. Tier I. Job expectations for a Tier I IT Service Desk Technician. . Tier 1 Applicant must be at least A Certified (or obtain it within first 90 days). 1.5 years experience with information systems, processes and procedures, and knowledge of current hardware, software wide-area-networks. Diagnose hardware failures and software/OS error codes. Perform data recovery and hard drive / SSD cloning. Virus removal and OS recovery (Windows, M...
