You are a production fast-paced environment enthusiast. You have found the right team!

As a Client Service Analyst in the service management department, you will conduct research and analysis in order to respond to internal/external transactional clients inquiries and come up with solution to operational/ transactional inquiries, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency. You will also assist the team in acting as the client advocate and drive internal coordination by Product, Operations, Technology, Risk and Compliance to deliver service excellence. The main purpose of this position is to provide assistance to customers in their day to day treasury operations and support the Client Service Account Managers in the transactional requirements of their portfolio.

Job Responsibilities:

• Client Service team central point of resolution and escalation for service issues and to provide assistance in the day to day treasury operations
• Full ownership regarding problem solving and escalation, to ensure timely resolution
• Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
• Ability to analyze client behavior and trends to propose service efficiencies
• Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal/regulatory/cyber changes
• Direct relationships with clients and internal service providers while resolving issues
• Provide high-level guidance to the team and ensure that Client Satisfaction and service level agreements are met or exceeded

Required qualifications, capabilities, and skills:

• Minimum of 1 year of relevant industry and/or functional experience. 
• Good understanding of core and intermediate Treasury Services product sets, systems and channels.
• Client-facing skills;
• Ability to effectively partner with internal colleagues and external clients.
• Strong Data Analytic skills.
• Strong time management skills in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.