Join a team where you will have direct responsibility for managing a team of Client Service Account Managers that are responsible for a portfolio of large LATAM corporate or financial institution clients.Payments Client Service Latin America (LATAM) serves the top tier LATAM clients on their Cash Management necessities. As a LATAM Client Service Manager, Team Lead, you will play a critical role in building and maintaining strong client relationships. You will lead a team of Client Service Account Managers, working collaboratively with various departments to deliver excellent service and meet our client's needs.Job responsibilities: Lead and mentor the Corporation Client Service Account Management Team by providing guidance, training and support, setting performance expectations, monitoring progress, and conducting performance reviews Foster a culture of teamwork, accountability and exceptional service Schedule and deliver weekly staff meetings as well as monthly check-ins with the Sales partners (i.e., review Sales priorities, discuss Service priorities, etc.) Steer 100% clients' requests tracking in near real time, and improve case data quality to reduce transactional inquiries as a result of proactive client engagement, digital adoption, and reducing pain points Act as a point of escalation to resolves issues, directs production and establishes and monitors client SLAs. Collaborate with cross-functional teams to identify opportunities for service improvement and drive implementation Act as a customer advocate and liaison to improve the overall quality of service provided to customers by all product and operational areas. Analyze root causes of recurring problems Perform quality controls and monitor key point indicators Direct root cause analysis and guide product quality control by coordinating resolution and escalation of customer issues, application bug reports and enhancement requests Serve as high-level point of contact and demonstrate strong product knowledge while assisting in the development of product enhancements through active participation on line of businessRequired qualifications, skills and capabilities: Bilingual in Spanish Minimum of 4 years of relevant industry and/or functional experience Demonstrated strong people, project and risk management skills Ability to build solid working relationships with internal partners Negotiation, consultative skills to effectively communicate to internal/external clientsPreferred qualifications, capabilities, and skills : Business College degree Advanced understanding of core and intermediate Treasury Services product sets