Merchant Services is the global payment processing business for JPMorgan and is a leading provider of payment, fraud, and data security for companies large and small and capable of authorizing transactions in more than 130 currencies. 

As a Domain Program Manager for Merchant Services Product you will support Product Owners and deliverables in their book of work aligned to the Acquiring Platform Rails (APR) Portfolio office. You will gain an understanding of the products you are aligned to and collaborate with the Product Owners to ensure there is oversite of work in progress and the backlog, deliverables are moving through intake, discovery, portfolio business review (PBR) and quarterly business review (QBR) within domain and PMO requirements. Jira content and hygiene is accurate and complete, risks and issues are reported and resolved, follow ups are documented and closed, and change management is completed. 

Job Responsibilities

• Own and drive day-to-day project management of strategic initiatives in partnership with Product Owners and Technology Project Managers to support transformation objectives. 
• Ensure quarterly plans are correct, in line with priorities, have appropriate sizing/requirements, and follow the process standards/timeline.
• Manage overall deliverables in Jira; report and track risks and issues to resolution, quantify business impacts, manage action items and delivery timelines 
• Communicate with management and develop effective presentations and project update materials suitable for senior leaders and resolve issues through broad decision making
• Monitor aligned projects and backlog, evaluate progress and quality, manage issue resolution
• Identify potential blockers or obstacles and escalate issues as needed
• Actively invest in building rapport with peers and stakeholders
• Demonstrate strong interpersonal and influencing skills, including the ability to work with colleagues at all levels and achieve goals without direct controls over resources

Required qualifications, capabilities, and skills

• Extensive experience (5 years) as product owner, project manager, or technology portfolio manager for complex products/projects/organization
• Advanced experience working with Jira including dashboard development and working with teams that use JIRA to manage workload.
• Experience with product development processes, project management and understanding of the product development life cycle
• Self-starter with strong initiative, desire to build efficiency, and a style that fosters teamwork and collaboration across stakeholders and partners at all levels
• Possesses excellent verbal and written communication skills. Able to describe the desired outcome, or story in such a way that is clear to the audience. Know your audience, and anticipate information needs.
• Ability to manage multiple projects with varying management level stakeholders
• Adaptable in a consistently fast changing environment, with the ability to quickly learn new processes.
• Distinctive problem solving skills; ability to break down and bring structure to complex problems 
• Ability to influence across business lines, cultures and functions; drive results without direct control 
• Flexibility and ability to pivot when business priorities or organizational structures change

Preferred qualifications, capabilities, and skills

• Strong knowledge of software product development lifecycle with exposure to payments/merchant service business
• Expert understanding of Agile process with extensive use of JIRA to manage across large number of teams
• Strong understanding of firm-wide risk and controls as it relates to technology and product delivery
• BA/BS in business or engineering or consulting experience