41 Desktop Support Engineer Jobs in Austin, TX
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Amer Technology is Hiring a Desktop Support Engineer Near Austin, TX
Job Details
This position will help provide technical assistance to our customers. You will help install, upgrade and troubleshoot hardware and software systems. Your primary responsibilities will be in Incident and Problem Managements. This position will be working with: 1 the End User Compute Engineering team which is responsible for creation and deployment of packages and images to all workstations, laptops and tablets using SCCM 2.
Worker will perform these Tasks:
- Address user tickets regarding hardware, software and networking issues on end-user devices
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Create Knowledge Area Articles (KAs) to increase resolution on Level 1
- Monitor performance metrics to ensure all metrics are met
- Build relationships with L1/L2 and other technical teams
- Identify opportunities for continual service improvement
- Identify and resolve problems
Minimum (Required)
Years Skills/Experience
8 Proven work experience as a Desktop Support, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- BSc in Computer Science or relevant field
8 desktop support
2 years experience in cloud / virtual computing environment
2 years experience in problem management
Preferred (Optional):
Years Skills/Experience
ITIL Certified
MCSA/MSCE Certified
Comptia A and other technical certifications recommended
Experience with SharePoint access controls
Strong written and oral communication skills
Job Summary
Full Time
IT Outsourcing & Consulting
$52k-66k (estimate)
04/20/2024
04/24/2024
amersolutions.com
SAN ANTONIO, TX
200 - 500
1995
BALWINDER DHILLON
$5M - $10M
IT Outsourcing & Consulting
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About Amer Technology
AMER has a 20-year history of providing thousands of consultants to support staffing solutions and end-to-end software development projects. We are a leading Information Technology Consulting firm that helps Government and commercial clients plan, build, manage and justify their investments in order to optimize mission and business performance. As a certified minority owned small disadvantaged business, we specialize in providing, Information Technology, Medical, and Accounting and Finance Staffing Solutions among other Government and commercial services. Our combined team strength and past ex...periences span the commercial and public sectors, allowing us to bring both federal and commercial best practices for both Government and commercial clients.
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The job skills required for Desktop Support Engineer include Troubleshooting, Desktop Support, Technical Support, Problem Solving, Networking, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Engineer positions, which can be used as a reference in future career path planning. As a Desktop Support Engineer, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Engineer. You can explore the career advancement for a Desktop Support Engineer below and select your interested title to get hiring information.
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