IT Support – Onsite – Central Austin
Qualifications - $28.50 per hour
Monday through Friday - typical day 7 am to 430 pm
This is a temporary role that could go long term. 
 
Four or more years of experience in providing technology customer service, supporting client computer hardware, client computer software or peripherals such as mobile devices or audio/visual technology or other relevant experience
 
A degree(s) in computer science, information technology or relevant field may be substituted per Company guidelines for certain years of experience

• Driver's license
• Have great customer service skills
• Experience working in a corporate environment
• Attentive to detail and self-motivated

Responsibilities
At an intermediate level, you will provide second- and third-tier technical computer support, such as configuration, installation and fixing computer hardware and software

• Provide support to IT users for all aspects of end-user computing and desktop-based software

• Provide back up support for audio/visual support, located in Austin company service area

• Participate in the testing and evaluation of new systems and applications

Support mobile work force

• Document solutions to problems and develop end-user guidelines
• You Will Be Trusted To

• Perform intermediate computer hardware, software and peripheral, installations, and configurations (i.e

• monitors, keyboards, scanners, disk drives, etc.)

• Provide computer imaging of Windows and Apple Devices

• Perform installation, configuration, maintenance and support of printers

• Provide Audio/visual technical support for meeting rooms occasionally

• Respond to incidents concerning computer operation and remediate hardware, software issues

• Provide updates, status and completion information to supervisor and users via Microsoft Teams, e-mail, phone, or in-person

• Update problem call tracking system

• Perform troubleshooting of connectivity problems such as LAN connections, WiFi, Bluetooth, air-cards, VPN connections and serial communications

• Perform hardware asset inventory control procedures

• Serve as a technical resource on project teams

• Perform work by traveling independently or with a small crew to various locations (substations, power plants, water systems, meeting facilities, etc.)

• Employees may be required to follow or perform other job-related duties as requested by supervisor or management

Send me your resume today
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.