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Desktop Technician
Position Purpose
The Desktop Technician's role is to provide a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.
The Desktop Technician is responsible for the overall coordination, control, and maintenance of Personal Computers within the enterprise to ensure compatibility and integration with enterprise strategies.
Problems and Challenges
Office automation is an emerging technology that is evolving dynamically and requires constant review and evaluation to ensure that planning and budgeting activities position the enterprise to take full advantage of applicable advancements. The specialist is challenged to establish a level of credibility within the office automation function that will entice clients to consult with that function as opposed to individual evaluation. This will ensure compatibility with enterprise strategies and maximize returns on investments.
Essential Position Functions
Principal Accountabilities
· Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, hardware, and software to the client’s satisfaction.
· Plans and coordinates the purchase, installation, and implementation of office automation hardware and software according to department standards and procedures.
· Analyzes training needs of office automation clients.
· Develops classroom curriculum and provides quality individual and group training programs designed to ensure maximum utilization of equipment.
· Maintains spam filters.
· Maintains anti-virus software updates.
· Monitors compliance of users to the enterprise’s security policies.
· Maintains software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained.
· Upholds the enterprise policy guidelines as well as recommend new and improved guidelines to ensure compatibility and better service enterprise users of personal computers.
· Maintains current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing office automation solutions.
· Installs and configures desktop computer hardware, software, and peripherals using standard procedures.
· Creates and maintains a variety of computer images for Windows and Mac OS systems.
· Provides second-level support for reported problems with desktop computers, laptops, peripherals, mobile devices, and supported software applications including investigating and troubleshooting issues for quick problem resolution.
· Provides end-user support for desktop users including consultations and training.
· Works with vendors to troubleshoot and resolve issues.
· Evaluates new product versions and recommend upgrade schedules.
· Assists in the evaluation of hardware, software, and peripherals for new projects and replacements as necessary.
· Responds to technical emergencies outside of normal working hours as needed.
· Maintains written operational, configuration, or other procedures including end-user documentation.
· Prepares weekly status reports quantitatively reporting results of office automation activities.
· Maintains a positive working relationship with all enterprise departments to optimize working relationships and communication.
· Fulfills department requirements in terms of providing work coverage and administrative notification during periods of personal illness, vacation, or education.
· Performs at or above enterprise performance standards established within the department.
Authority
Contacts
Position Requirements
Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Type: Part-time
Pay: $25.00 per hour
Expected hours: 8 per week
Schedule:
Application Question(s):
Experience:
Ability to Relocate:
Work Location: In person
Part Time
IT Outsourcing & Consulting
$49k-62k (estimate)
03/24/2024
07/02/2024
buchanan.com
GRAPEVINE, TX
200 - 500
1988
Private
JAMES BUCHANAN
$10M - $50M
IT Outsourcing & Consulting
Buchanan is a consulting firm that provides application development, cloud management, staffing and managed IT services for businesses.
The job skills required for Desktop Support Technician (Part-time) include Troubleshooting, Desktop Support, Computer Hardware, Computer Science, Repairing, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician (Part-time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician (Part-time). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician (Part-time) positions, which can be used as a reference in future career path planning. As a Desktop Support Technician (Part-time), it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician (Part-time). You can explore the career advancement for a Desktop Support Technician (Part-time) below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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TAKE A RELEVANT TRAINING PROGRAM.
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