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Title- Executive support (desktop/laptop)
Location- Austin, TX (USA) (Day1 Onsite).
Type- FTE
Mandatory Skills/JD:
Install hardware and peripheral components like disk drives, printers, keyboards, and monitors.
Load software packages such as operating systems and office applications.
Customize and adapt current programs to satisfy Applied users needs.
Coordinate with network services and information systems groups.
Update on status to manager and users through voice mail, email and in-person communication.
Connect users to networks and train on facilities and applications.
Install, repair and conduct preventive maintenance of personal computer by providing technical support.
Troubleshoot software and hardware failures and determine network problems.
Diagnose and resolve incidents using documented procedures to perform responsibilities.
Workaround if incident cannot be resolved.
Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system.
Integrate and test activities by migrating applications from development to operational environment.
Troubleshoot through phone hardware and software and engage technical resources to resolve.
Determine and research user questions and isolate and resolve information systems problems.
Receive and prioritize issues and forwards using escalation procedures
Full Time
IT Outsourcing & Consulting
$47k-58k (estimate)
04/21/2024
06/20/2024
NANJING
100 - 200
2007
RAVIKUMARYELLAJOSULA
$5M - $10M
IT Outsourcing & Consulting
The following is the career advancement route for Executive support (desktop/laptop) positions, which can be used as a reference in future career path planning. As an Executive support (desktop/laptop), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Executive support (desktop/laptop). You can explore the career advancement for an Executive support (desktop/laptop) below and select your interested title to get hiring information.