Health Care Help Desk Support Technician

Level Description :

4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
Provide expert support for our healthcare business applications, ensuring optimal functionality and user satisfaction.
Troubleshoot and resolve complex issues related to business application use, configuration, and customization.
Conduct training sessions for users, empowering them to effectively utilize our applications.
Collaborate with healthcare professionals to understand their needs and help improve application instrumentation.
Coordinate with the development team to communicate user feedback and contribute to the enhancement of application features.
Develop and maintain detailed documentation for supported applications, including user guides and FAQ sections.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Experience with help desk / service desk services.
Experience with help desk software (e.g. ticketing systems, knowledge bases).
(at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.)
(at least 2) High-level knowledge of information technology systems and best practices.
(at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio)
(at least 2) Experience working with SharePoint Lists.
(at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users.
(at least 2) Experience with call handling.
Experience with Remedy / BMC Helix.

Job Types: Full-time, Contract, Temporary

Pay: $20.01 - $24.10 per hour

Experience level:

• 4 years
• 5 years
• 6 years
• 7 years

Schedule:

• 8 hour shift

Work Location: Remote