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About Us:
ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50 team members spread across the US, UK, Canada, India and Australia. 30 members are based in Austin, TX. We are seeking an ambitious and self-motivated individual with a positive attitude and a strong collaborative mindset.
What You’ll Do:
As a Technical Support Engineer, you'll play a crucial role in assisting customers with technical issues and inquiries regarding our product. You'll leverage your expertise to troubleshoot problems, provide solutions, and ensure a seamless experience for our users, ultimately contributing to customer satisfaction and retention.
Your Impact:
Provide live phone, email, and chat support for clients, users, and partners using our technology
Responding to customer inquiries in a timely and professional manner
Keeping client information up to date and organized in our CRM
Diagnosing and resolving technical support issues
Troubleshooting & escalating deeper technical support issues after the initial investigation
Improving processes & documentation to reduce the support burden
What We’re Looking For:
Experience: You have 2 years of experience as a Support Engineer or Customer Support role. You have the proven ability to work to very high standards of quality consistently while ensuring tasks & customer requests are handled promptly.
Tech-Savvy: You’re able to quickly develop a deep understanding of the way our shipping software works, so you can provide consultancy services of a very high standard to our customers. A good understanding of software development principles and systems is a plus.
Personality traits: You’re comfortable working in a dynamic and challenging command-line environment with a steep learning curve. The ability to read and understand code in various languages is a plus.
Attitude: You're adept at navigating ambiguity and excelling in dynamic, rapidly growing organizations. You approach challenges with a positive attitude and take initiative to find solutions.
Why ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies because of our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
Collaborate with a motivated team, directly tying your results to organizational success
Enjoy 22 days of PTO plus public holidays
Benefit from 401k Match
Medical, Dental, and Vision Insurance
Maternity and Paternity Leave
Logistics:
This is a full-time position working out of our Austin, TX office 2 days a week
Compensation is based on experience
At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.
Full Time
$74k-92k (estimate)
03/13/2024
07/18/2024
shipperhq.com
Austin, TX
25 - 50
The job skills required for Technical Support Engineer include Technical Support, Troubleshooting, Customer Support, Initiative, Agile, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
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Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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Technical support engineers need to rise above, and not respond with anger or frustration.
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Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
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They ensure that all technical aspects are functioning optimally.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
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Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
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A Technical Support Engineer provides customer service for computer hardware and software.
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Technical support engineers require a variety of hard skills and soft skills.
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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
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Step 3: View the best colleges and universities for Technical Support Engineer.