3 System Support Engineer I (Austin, TX) Jobs in Austin, TX
ESC Spectrum is Hiring a System Support Engineer I (Austin, TX) Near Austin, TX
ESC Spectrum is a leading provider of systems and services for stack emissions monitoring at power plants and other industries throughout the country. We are looking for an experienced Software Support Engineer to join our team in Austin, TX.
As a System Support Engineer, you will:
• Work independently and sometimes with other departments to troubleshoot and resolve customer support cases by replicating problems, isolating the cause of problems, identifying potential solutions to problems, testing potential solutions to problems, and working with the customer to implement solutions
• Document and track customer support cases throughout their lifecycle
• Prioritize and manage personal efforts to troubleshoot and resolve customer support cases to meet customer support goals
• Keep customers informed of progress made to troubleshoot and resolve customer support cases
• Document known solutions to common customer problems in the customer support knowledge base
• Report product enhancement requests or defects received from customers to the appropriate functional groups within ESC
• Communicate bug fixes and new product enhancements to customers
• Participation in webinars and/or user group presentations
• 3-5 years of experience in a customer service/support position (direct experience in a technical/software support position is a plus)
• Demonstrated ability to install, configure, use, maintain, and troubleshoot complex software products is a plus
• Must be able to effectively communicate with internal and external customers, relaying complex technical information, including being able to effectively communicate in urgent or emergency situations
• Ability to work with peers in a fast-paced environment
• Proven top performer in past jobs
• Proven Team Player that is humble, hungry, and people-smart
- Casual work environment
- Competitive Salary and benefits package including Medical, Dental, Vision, and 401K with company match
- Company paid Short-Term and Long-Term Disability, and Life Insurance (2X annual salary)
- Paid Time Off (PTO)
- Nine paid holidays per year and one personal day
We have been in business for over 50 years and over 50% of electric utility power plants use ESC Spectrum software or services. We have a stable business model, and we are continuing to grow by expanding to serve petroleum refineries and petrochemical plants. ESC Spectrum has a team of over 190 employees with offices in Austin, Indianapolis, Pensacola, and Pittsburgh. Our teams are made up of dedicated, smart and reliable employees.
For more information about ESC Spectrum, visit our website: www.escspectrum.com/about
Our values are at the center of our business:
- We, not me
- Game On
- Do right by the Customer
Currently hiring in the following states: Alabama, Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Mississippi, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, and Wisconsin.
Equal Opportunity Employer, including Disability/Vets
We are not able to provide sponsorship (H-1B visa, etc.) for employment at ESC Spectrum.
Department: Customer Support
This is a non-management position
This is a full time position
Job Summary
Full Time
$51k-67k (estimate)
03/31/2023
05/13/2024
The following is the career advancement route for System Support Engineer I (Austin, TX) positions, which can be used as a reference in future career path planning. As a System Support Engineer I (Austin, TX), it can be promoted into senior positions as a Project Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary System Support Engineer I (Austin, TX). You can explore the career advancement for a System Support Engineer I (Austin, TX) below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
