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Administrative Assistant

Bismarck, ND | Full Time
18 Days Ago

Job Description

Advanced Mechanical Inc. was founded in 1980. We pride ourselves in “Quality rather than Quantity” and the ultimate customer experience with complete customer satisfaction.  We are a mechanical contractor that includes:  Heating, Ventilation and Air Conditioning (HVAC) and Plumbing for both residential and commercial. To learn more about our company, please go to www.advanced-mechanical.com.

Office Assistant must be self-motivated and have strong customer service skills, data entry & accuracy experience, the ability to answer a multi-line telephone, possess proficient computer knowledge, have great organizational skills and must be a team player.

Pay starts $18/hr-$19/hr  DOE

Essential Responsibilities:
Operations:

  • Answer inbound calls on first ring, screen calls, and transfer calls to the appropriate department and/or personnel member
  • Greet all customers with a smile, as you are the first image of our office, listen for the front door if you are away from your desk to greet the customer immediately.
  • Hand off customers to the correct mgmt. staff/ or shop personnel.
  • Provide prompt and accurate customer service, assuring customer satisfaction.
  • Maintain a clean and organized work environment at the front desk and waiting room.
  • Follow security & confidentiality measures and policies applicable of managing the front desk office. 
  • Attention to detail.
  • Ability to multi task
  • Data Entry and Accuracy with Numbers
  • Managing filing system and accuracy in filing (alpha-numeric)
  • Update, maintain and scan documents to the correct shared folder or customer accounts in our software system.
  • Perform general office clerical duties- to include printing blueprints, spec books, etc…
  • Create, maintain, and enter daily information into the database.
  • Provide support to the operations team/management team on various daily tasks.
  • Team Player to ensure there is adequate phone coverage at all times
  • Ability to dispatch service calls during lunch breaks and when the Service Dispatcher is out of the office.

Position Requirements:

  • At least a minimum of 2-5 years of experience in a customer services role in an office setting is required.
  • Exceptional customer services skills is required. Warm personality with strong communication skills.
  • Strong proficiency on PC applications, i.e. MS Words, Excel, Outlook, software specific applications.
  • Well-developed oral and written communication skills.
  • Proven organizational skills and attention to detail.
  • Ability to adapt and work effectively in a continuously changing environment, due to frequent interruptions
  • Able to make independent judgments and perform with minimal supervision – A self-starter.
  • Must have flexible interpersonal style to facilitate teamwork. Being professional in the work environment is crucial.
  • Dress code for this position is business casual, to include jeans. 
  • Requires frequent sitting, standing, stooping, bending with minimal lifting.

Skills for Administrative Assistant

The job skills required for Administrative Assistant include Customer Service, Data entry, Written Communication, outlook, Organizational Skills,and Self motivated etc. Having related job skills and expertise will give you an advantage when applying to be an Administrative Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Administrative Assistant. Select any job title you are interested in and start to search job requirements.

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Career Path for Administrative Assistant

The following is the career advancement route for Administrative Assistant positions, which can be used as a reference in future career path planning. As an Administrative Assistant, it can be promoted into senior positions as an Administrative Assistant III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Administrative Assistant. You can explore the career advancement for an Administrative Assistant below and select your interested title to get hiring information.