Advanced Mechanical Inc. was founded in 1980. We pride ourselves in “Quality rather than Quantity” and the ultimate customer experience with complete customer satisfaction. We are a mechanical contractor that includes: Heating, Ventilation and Air Conditioning (HVAC) and Plumbing for both residential and commercial. To learn more about our company, please go to www.advanced-mechanical.com.

Office Assistant must be self-motivated and have strong customer service skills, data entry & accuracy experience, the ability to answer a multi-line telephone, possess proficient computer knowledge, have great organizational skills and must be a team player.

Pay starts $18/hr-$19/hr DOE

Essential Responsibilities:
Operations:

• Answer inbound calls on first ring, screen calls, and transfer calls to the appropriate department and/or personnel member
• Greet all customers with a smile, as you are the first image of our office, listen for the front door if you are away from your desk to greet the customer immediately.
• Hand off customers to the correct mgmt. staff/ or shop personnel.
• Provide prompt and accurate customer service, assuring customer satisfaction.
• Maintain a clean and organized work environment at the front desk and waiting room.
• Follow security & confidentiality measures and policies applicable of managing the front desk office.
• Attention to detail.
• Ability to multi task
• Data Entry and Accuracy with Numbers
• Managing filing system and accuracy in filing (alpha-numeric)
• Update, maintain and scan documents to the correct shared folder or customer accounts in our software system.
• Perform general office clerical duties- to include printing blueprints, spec books, etc…
• Create, maintain, and enter daily information into the database.
• Provide support to the operations team/management team on various daily tasks.
• Team Player to ensure there is adequate phone coverage at all times
• Ability to dispatch service calls during lunch breaks and when the Service Dispatcher is out of the office.

Position Requirements:

• At least a minimum of 2-5 years of experience in a customer services role in an office setting is required.
• Exceptional customer services skills is required. Warm personality with strong communication skills.
• Strong proficiency on PC applications, i.e. MS Words, Excel, Outlook, software specific applications.
• Well-developed oral and written communication skills.
• Proven organizational skills and attention to detail.
• Ability to adapt and work effectively in a continuously changing environment, due to frequent interruptions
• Able to make independent judgments and perform with minimal supervision – A self-starter.
• Must have flexible interpersonal style to facilitate teamwork. Being professional in the work environment is crucial.
• Dress code for this position is business casual, to include jeans.
• Requires frequent sitting, standing, stooping, bending with minimal lifting.