**3CDC HAS A MANDATORY POLICY THAT ALL EMPLOYEES MUST BE FULLY VACCINATED AGAINST COVID-19 PRIOR TO THEIR FIRST DAY OF EMPLOYMENT**

Organizational Overview:

3CDC is a private, non-profit, full-service, real estate development and finance organization focused on revitalizing Cincinnatis urban core in partnership with the City of Cincinnati and the Cincinnati corporate community. 3CDCs work is specifically focused on the Central Business District and in the Over-the-Rhine neighborhood. 3CDC invests in and develops residential, office and retail properties, parking facilities and civic spaces. 3CDC also manages multiple real estate assets and provides event production services and management for four major civic Spaces - Fountain Square, Washington Park, Zeigler Park, Memorial Hall, Court Street and Imagination Alley. With an annual operating budget of $9.1 million, 3CDC has a staff of approximately 100 full time and 120 part-time employees engaged in real estate development, asset management, event production, civic space operations, marketing, public relations, fundraising, finance and accounting. To date, 3CDC has invested in real estate projects totaling over $1.4 billion. In addition, 3CDC manages over 30 assets with annual operating revenues totaling more than $29 million.

3CDC also manages The Cincinnati Equity Fund and the Cincinnati New Markets Fund (the Funds). These investment funds, totaling about $146 million, provide necessary financial capital to 3CDCs development projects

**3CDC HAS A MANDATORY POLICY THAT ALL EMPLOYEES ARE FULLY VACCINATED AGAINST COVID-19 PRIOR TO THEIR FIRST DAY OF EMPLOYMENT**

Job Summary:

The Customer Service Representative (CSR-Event) assists the Operations teams and other seasonal staff in facilitating events and beverage sales at 3CDC managed civic spaces. CSRs are integral to our success at supplying a quality experience to each and every visitor to our public spaces. Primary responsibilities include bartending, bar support, event support and in the winter season, ice rink event repsonsibilities. The CSR is also responsible for adhering to company policies to maximize sales and minimize error, allowing the public spaces to meet their revenue goals. This is an hourly seasonal position.

The CSR-Event is responsible for working with the 3CDC staff to (1) provide top level customer service to all visitors within our civic spaces and entertainment districts. (2) achieve a mission of class A physical maintenance of our civic spaces and entertainment districts, and (3) ensure safety for the residents and patrons of our civic spaces and entertainment districts.

Tasks:

• Ensuring each patron at our events has an enjoyable and safe visit by tending to all needs as directed by supervisors and coordinators.
• Assisting with event/rink setup, beverage sales setup, beverage sales tear down, and event/rink teardown.
• Deliver quality customer service experiences by appropriately addressing patron needs to increase guest satisfaction and drive sales.
• Drive traffic to our revenue generators by engaging patrons through communication, information, and hospitality.
• Operate POS register system for beverage sales, ticket sales, and/or merchandise.
• Prepare and serve beverages.
• Follow all loss prevention and cash handling policies and procedures, including completing transactions, making change, counting tills, securing cash and currency, and completing daily paperwork.
• Maintain the safety and cleanliness of employee bathrooms, offices, supply rooms, common areas, and beverage storage areas to support the efficiency of the civic spaces.
• Other duties as assigned.

This job description is not intended to be all inclusive. The employee will also perform other reasonably related business duties as assigned by their immediate supervisor and other management as required.

Qualifications:

• Excellent customer service skills.
• Ability to work outdoors for extended periods of time.
• Ability to work extended and flexible hours including nights, weekends and holidays.
• Ability to clearly, effectively, and professionally interact with peers, supervisors, and the public. Will collaborate effectively with others to produce results.
• Personable, positive and enthusiastic attitude with capability to deal effectively with people (both internal and external).
• Ability to mix and pour drinks in accordance with the law and our policies and procedures.
• Cash-handling experience preferred.
• Food and beverage service, hospitality, or retail experience a bonus.
• Sense of initiative with desire to become truly involved in the operations and programming of our civic spaces.
• Be able to work 10-20 hours per week, holidays, primarily evenings and weekends.

Licenses, Credentials, Certifications:

• n/a

Skills or specialized knowledge (examples below):

• n/a

Physical and Mental Demands:

• Ability to remain, efficient, positive and professional when handling large crowds or under pressure.
• Job requires lifting 25lbs. (e.g. beer cases, bags of ice, bags of salt) and at least 8 hours on ones feet in the elements.
• Additional mental requirements: compare, decide direct, problem solve, analyze, instruct, and interpret.

Disclaimer:

This job description does not constitute a written or implied contract of employment. It is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change the job duties and responsibilities as the need arises.