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firstPRO Inc. is Hiring a Customer support specialist Near Waltham, MA
Our client is hiring an Installation and Support Specialist I / II to provide telephone and remote access support to existing customers.
You will triage, troubleshoot, and resolve customer reported issues as well as documenting, from initial receipt through final resolution including any required follow up in the appropriate logs, reports, and programs.
You will also be responsible for initial contact, coordination, remote installation, and training for new accounts as well as assist in the procurement of requisite hardware, obtaining remote access to the customer site, installation and instructing the customer in its use and configuration.
More specific responsibilities will include :
- Provide telephone and remote access support for customers.
- Provide escalated phone support to our personnel.
- Manage all assigned installations at customer facilities; coordinate with Customer IT Dept. to ensure network availability and readiness.
- Provide training in the setup and connection of products.
- Provide customer assistance with networking and connectivity support, when necessary.
- Provide remote network communication validation.
- Assist Implementation Managers with post implementation transition to live connectivity support.
- Coordinate and install software upgrades.
- Update and manage Customer Status Report.
- Input and maintain all applicable application documentation and maintain project tracking system.
- Other tasks as required and directed by management.
Qualifications :
- The ideal candidate will have a BS in a technical discipline, or equivalent work experience.
- Minimum of 1 to 3 years’ experience within medical and / or hospital IT department.
- Windows 10 / 11, Server / 2016 / 2019 / 2022 experience.
- Experience utilizing remote access (Cisco VPN, Citrix, Securelink, and others) services.
- A solid understanding of TCP / IP and wireless networking.
- Bedside Glucose testing and / or Point of Care experience involving data management is preferred.
- Optional on-call rotation available
- Work hours 9 : 30 6 : 30
Last updated : 2024-05-01
Job Summary
Full Time
Business Services
$51k-64k (estimate)
05/03/2024
08/02/2024
firstproinc.com
ATLANTA, GA
200 - 500
1986
APRIL NAGEL
$10M - $50M
Business Services
Related Companies
About firstPRO Inc.
The objective of firstPRO is to match qualified candidates with the right job openings with our clients. We are dedicated to fulfilling the needs of our clients whether its in a contract, a temp-to-hire, or permanent capacity. We build lasting relationships with candidates who meet written requirements with both hard skills and soft skills. We also meet these goals by building similar relationships with human resources and hiring management within the companies we serve. There are advantages to using a specialized firm like firstPRO like our expertise on the specific markets and verticals that ...
we currently serve along with the management of the process from pre-screening and scheduling through offer negotiations and background screenings. In order to better understand and educate on job trends, market value, and hiring practices of companies, we have chosen to focus on becoming experts in specific markets.
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The job skills required for Customer support specialist include Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support specialist positions, which can be used as a reference in future career path planning. As a Customer support specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist. You can explore the career advancement for a Customer support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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