1 Service Desk Analyst Job in Edgewater, NJ
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firstPRO Inc. is Hiring a Service Desk Analyst Near Edgewater, NJ
Overview:
Our client is seeking a skilled Service Desk Analyst to join their team. As a Service Desk Analyst, you will provide technical assistance and support to our customers. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The Service Desk Analyst will respond to queries, isolate problems, and escalate issues as necessary to ensure efficient and effective resolution.
Duties:
- Provide technical support to customers via phone support
- Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity
- Assist customers with the installation, configuration, and maintenance of software applications
- Collaborate with other teams to resolve complex technical problems
- Document customer interactions and resolutions in our ticketing system
- Conduct training sessions for customers on the proper use of our products
- Stay up-to-date with the latest technology trends and advancements
Skills:
- Strong knowledge of TCP/IP protocols and network administration
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiarity with Windows operating systems (Windows 10, Windows Server)
- Experience providing IT support in a customer service-oriented environment
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
If you are a motivated individual with a passion for technology and providing exceptional customer service, we encourage you to apply for this position. Join this companies team and contribute to the success of our customers by delivering top-notch technical support.
Job Types: Contract, Temp-to-hire
Pay: $17.00 - $18.00 per hour
Experience level:
- 1 year
- 2 years
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Edgewater Park, NJ 08010: Relocate before starting work (Required)
Work Location: Hybrid remote in Edgewater Park, NJ 08010
Job Summary
Temporary | Contractor | Other
Business Services
$53k-66k (estimate)
04/24/2024
05/16/2024
firstproinc.com
ATLANTA, GA
200 - 500
1986
APRIL NAGEL
$10M - $50M
Business Services
Related Companies
About firstPRO Inc.
The objective of firstPRO is to match qualified candidates with the right job openings with our clients. We are dedicated to fulfilling the needs of our clients whether its in a contract, a temp-to-hire, or permanent capacity. We build lasting relationships with candidates who meet written requirements with both hard skills and soft skills. We also meet these goals by building similar relationships with human resources and hiring management within the companies we serve. There are advantages to using a specialized firm like firstPRO like our expertise on the specific markets and verticals that... we currently serve along with the management of the process from pre-screening and scheduling through offer negotiations and background screenings. In order to better understand and educate on job trends, market value, and hiring practices of companies, we have chosen to focus on becoming experts in specific markets.
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The job skills required for Service Desk Analyst include Customer Service, IT Support, Technical Support, Service Desk, Problem Solving, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Service desk analysts must also maintain support tracking systems.
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Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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