9 Jobs in Raleigh, NC
Aditi Consulting is Hiring a Service Desk Analyst Near Raleigh, NC
Put your support skill set to work by maintaining app support for Confluence pages, performing upgrades and migrations, handling change requests for updates to staging or production, and handling cases. As the Tier I Service Desk Consultant, you will handle the normal influx of support requests, route cases, document procedures for handling different types of cases, and interface with vendors with respect to user issues.
What You'll Need to be Successful:
- U.S. Citizenship required
- Office 365, SharePoint, and Virtual Desktop (VDI) experience, Azure VDI experience preferred
- User/group administration experience
- Comfortable working an on-call rotation
- Experience using a ticketing system such as JIRA or ServiceNow
- Experience supporting users remotely over the phone and using remote control tools
- Able to provide in person support
- Experience with Windows and Mac operating systems, troubleshooting issues with both operating systems
- Experience with SCCM or Microsoft Intune or JAMF management
- Excellent customer service skills
Great Additional Skills:
- Some exposure to UNIX/Linux command line
- Understanding of ITIL processes
Job Summary
Full Time
Consumer Goods
$49k-60k (estimate)
05/30/2024
06/27/2024
aditiconsulting.com
BELLEVUE, WA
200 - 500
1994
Private
REX J MUDD
$50M - $200M
Consumer Goods
Related Companies
About Aditi Consulting
Aditi is a management consulting firm that provides talent acquisition, application development and project optimization services for businesses.
The job skills required for Service Desk Analyst include Troubleshooting, Customer Service, Service Desk, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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