85 Desktop Support Specialist Jobs in Raleigh, NC
Cynet Systems is Hiring a Desktop Support Specialist Near Raleigh, NC
- The client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team.
- Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
- Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
- Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
- Communicates the status of progress to the customer.
- Provides updates on work progress to Customer Support Specialists and the Service Desk using a call tracking system.
- Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems.
- Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
- Installs and images new computers and loads appropriate software for customers.
- Deploys new business applications as needed.
- Installs local and network printers and other peripherals and configuration of the same.
- Responsible for user data and migration of profiles as computers are replaced.
- Stays abreast of current technology in a changing environment.
- Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
- Uses extensive knowledge to develop and implement information technology solutions to enhance organizational success.
- Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc).
- Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
- Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
- Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
- Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
- Provides status on project work to management.
- Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.
- This documentation is to be used by team members for operational standards of daily work.
- This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
- All documentation should be reviewed annually.
- System Security - It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
- This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Job Summary
Contractor
IT Outsourcing & Consulting
$48k-60k (estimate)
08/12/2023
10/22/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
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The job skills required for Desktop Support Specialist include Service Desk, Networking, Desktop Support, Computer Hardware, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
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Documents technical support procedures and maintaining customer records.
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Desktop Support Specialists keep computer networks running efficiently for their organization.
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They configure end-user software, hardware and upgrade existing client desktops computers for best efficiency.
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Desktop support specialists maintain computer networks and provide technical help to computer users.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
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Gain experience with operating systems.
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Experience in technical support positions is a plus.
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Practice fixing common computer problems.
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Use past security breaches as learning examples.
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Step 3: View the best colleges and universities for Desktop Support Specialist.
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