11 Jobs in Columbus, OH
NetJets is Hiring a Service Desk Analyst (NJUS) Near Columbus, OH
Purpose of Position
The Service Desk Analyst is responsible for delivering excellent experiences while providing great customer support, IT support and quality resolutions. These responsibiities, part of the NetJets incident, problem, request, and knowledge management practices include intake, triage, troubleshooting, escalation, documentation, and resolution. The Service Desk provides 24x7x365 level 1 and level 2 support to internal NetJets team members. As the face of IT and the intake for all IT teams, supported areas/focuses include: end user softwares, end user hardwares, mobile devices, enterprise & business applications, telecomunication devices, etc.. .
Tasks and Responsibilities
- Participate in all Service Desk core responsibilities of remote support (phone & ticket queue) and onsite support (kiosk).
- Provides excellent customer experiences while supporting the NetJets technical environment.
- Provides accurate and complete resolutions for known technical issues and progresses/escalates issues appropriately when outside of Service Desk scope.
- Ensures follow up on all tickets, confirming successful resolution with end user prior to closure.
- Utilizes and contributes to Service Desk knowledge management. Consistently research knowledge management when triaging incidents. Identifying gaps within our current knowledge management system and create knowledge articles to fill those gaps.
- Accurately creates and maintains system user accounts and access as defined.
- Contributes to Service Desk team meetings and activities.
- Participates in Service Desk projects and campaigns when assigned.
- Able to be flexible to assist in coverage during peak times, vacation/sick coverage.
- Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.
Education
Certifications and Licenses
Years of Experience
Core Competencies
Knowledge, Skills, Abilities and Other (KSAOs)
- Provides excellent customer experiences while supporting the NetJets technical environment.
- Provides accurate and complete resolutions for known technical issues and progresses/escalates issues appropriately when outside of Service Desk scope.
- Ensures follow up on all tickets, confirming successful resolution with end user prior to closure.
- Utilizes and contributes to Service Desk knowledge management. Consistently research knowledge management when triaging incidents. Identifying gaps within our current knowledge management system and create knowledge articles to fill those gaps.
- Accurately creates and maintains system user accounts and access as defined.
- Contributes to Service Desk team meetings and activities.
- Participates in Service Desk projects and campaigns when assigned.
- Able to be flexible to assist in coverage during peak times, vacation/sick coverage.
- Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.
Job Summary
Full Time
Transportation
$49k-60k (estimate)
05/28/2024
07/27/2024
netjets.com
WESTERVILLE, OH
3,000 - 7,500
1964
Private
TOM YANICHKO
$1B - $3B
Transportation
Related Companies
The job skills required for Service Desk Analyst (NJUS) include Troubleshooting, IT Support, Service Desk, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst (NJUS). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst (NJUS). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst (NJUS) positions, which can be used as a reference in future career path planning. As a Service Desk Analyst (NJUS), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst (NJUS). You can explore the career advancement for a Service Desk Analyst (NJUS) below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
02/25/2022: Battle Creek, MI
Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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