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This is Sheetal from ABSI, Urgently looking for IT HELP DESK SUPPORT for COLUMBUS OHIO Location
POSITION : IT HELP DESK SUPPORT
LOCATION : COLUMBUS OHIO
ONSITE
ONSITE INTERVIEW
JOB OPPORTUNITY Job DescriptionEngagement TypeContractShort DescriptioComplete DescriptionThis position will function as a highly skilled Service Support Specialist with specific responsibilities that include:
1. Understanding of Desktop Support and Services.
2. Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identify and access management.
3. Uses creativity and innovation to automate and streamline processes and procedures.
4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
5. Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production.
6. Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT
7. Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM.
8. Ability to script with PowerShell 3.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory.
9. Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.
Required Personal Skills
1. Strong communication/ leadership skills.
2. Strong influence, collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
6. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
7. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
8. Must be knowledgeable in the English language/speak clearly and understandably using the English language.
Required Technical Skills
1. 8 total years IT experience.
2. 4 Years SCCM or SMS-like experience
3. 4 Years PowerShell scripting experience in a production environment
4. 8 years customer service experience
5. 10 Years Troubleshooting experience
6. 4 years knowledge of networking technologies to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP.
7. 5 years’ experience with Active Directory including tools like ADUC.
8. Contributes to continuous process improvements to increase the efficiency of section.
9. Excellent communication skills both oral and written.
Desired Certifications
1. Certifications A series
2. PowerShell 3.0 scripting background.
3. Certifications in Microsoft tools and technologies.
4. ITIL Knowledge and ITSM ToolsRequired/Desired SkillsSkillRequired/DesiredAmountof ExperienceIT experienceRequired8YearsSCCM or SMS like experienceRequired4YearsPowerShell scripting experience in a production environmentRequired4YearsCustomer Service experienceRequired8YearsTroubleshooting experienceRequired10YearsKnowledge of networking technologies including PING, NETSTAT, DHCP, DNS, and NSLOOKUPRequired4YearsActive Directory experience including tools like ADUCRequired5YearsCertifications in A seriesDesired0 Certifications in Microsoft tools and technologiesDesired0 PowerShell 3.0 scripting backgroundDesired0 ITIL Knowledge and ITSM ToolsDesired0
Sheetal Agarwal
American Business Solutions Inc.
8850 Whitney Drive
Lewis Center, OH 43035
Cell : 614-541-3190 Work : 614-888-2227 Ext. 4692
Fax: 888-699-8866
Mail to: sheetal@absiusa.com
Website: http://www.absi-usa.com
Job Type: Contract
Schedule:
Experience:
Work Location: In person
Contractor
$51k-64k (estimate)
01/26/2024
05/23/2024
absoi.com
Mchenry, IL
<25
The job skills required for IT Help Desk Support include Troubleshooting, Help Desk, Customer Service, Service Desk, Problem Solving, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Support positions, which can be used as a reference in future career path planning. As an IT Help Desk Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Support. You can explore the career advancement for an IT Help Desk Support below and select your interested title to get hiring information.