Hello

Greeting !!!

We have an urgent requirement for the below-given role, please revert me if you are available and interested with your updated resume.

Title: Service Desk - (734953)

Location: Columbus, OH-100% Remote (Only ohio candidates strictly)

Duration: long term Contract

This is Work from Home 100% Remote Vendor / Candidate must be able to provide a laptop/computer, USB headset, and a consistent internet connection for the work

The client is state of ohio and Department is DAS

Years of Relevant Experience: 3 Years of Experience in Call Center Support
1 Year of experience in Help Desk Technical Support

Preferred Education: 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.

Job Description:

Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
Strong communication skills; both written and spoken.

Mandatory skills

Microsoft O365, ability to type 40 WPM, excellent time management

Previous experience in training new associates or leading in a call center environment
Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.