Role : Jr. Help Desk Support. Location : Dallas, TX (Onsite). Duration : 6 Months. Rate $18/hr on w2. Job Summary. We are looking for experienced, customer-focused. Contact Center Representatives. to join a flexible and collaborative support team serving a critical public sector department. This is a high-impact, front-line role designed to provide. responsive, empathetic, and technically informed assistance. ...
Essential Duties and Responsibilities. Work directly with customers on a consulting basis with all aspects of IT infrastructure management including. Diagnose and resolve hardware and software issues in an efficient and timely manner. Create and provide innovative solutions to complex technical problems. Manage and maintain a web based queue of tickets assigned and hours billed to show initiative to address items based on priority/severity level....
