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Customer Support SpecialistDepartment : Customer ExperienceLocation : Wilson Language Training is looking for a Customer Support Specialist to join the team.
This role focuses on high quality interactions with customers via telephone, email, and online chat. Communicating product and service information, managing course enrollments, and assisting with inquiries about shipments, returns and online resources.
Essential Job Functions : Ability to communicate clearly and professionally via chat, phone and email.Maintain and update customer records during interactions, transactions, and communications.
Process transactions for materials and subscription offerings.Ensure accurate, timely responses and follow-up with customer inquiries.
Work closely with other internal teams to ensure seamless transitions throughout the customer journey.Continue and maintain working knowledge of all company products, services, and online platforms.
Provide precise details of each product line and corresponding materials including catalogue descriptions and pricing.Process cancellations and transfers for professional learning options offered.
Provide authorization and documentation for customer returns and shipments.Participate in departmental projects with focus on development of procedures and streamlined functions to improve customer experience.
Understand and display WLT-s values.Other duties as assigned.SkillsExcellent communication and interpersonal skills.Maintain a positive, empathetic, and professional attitude.
High degree of comfort with Desktop Computer functions.Familiar with CRM systems and practices, NetSuite experience a plus.
SalesForce Service Cloud experience a plus.Basic Internet navigation skills.Ability to work independently, collaboratively and productively in both an office and a non-office environment.
Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations.
Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations.
Wilson offers competitive benefits, including : Medical, dental, vision, and Life & Disability Insurance401k plan with partial employer matchPaid Time OffPaid holidaysTuition reimbursement-O-Connor days,- which refers to a company-wide office closure between Christmas and New Year-s Eve, as well as other perks.
Anticipated Salary Range : $40,000 - $56,000.Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace.? M / W / D / V
Last updated : 2024-06-01
Full Time
Print & Book Publishing
$63k-81k (estimate)
06/02/2024
09/01/2024
wilsonacademy.com
Millbury, MA
<25
Print & Book Publishing
The job skills required for Customer support specialist include Products and Services, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support specialist positions, which can be used as a reference in future career path planning. As a Customer support specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist. You can explore the career advancement for a Customer support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.