110 Technical Support Specialist Jobs in Boston, MA
Spark Shipping is Hiring a Technical Support Specialist Near Boston, MA
At Spark Shipping we help eCommerce retailers automate the connections with their suppliers. Our service is a core mission-critical application for many eCommerce retailers.
This role is highly technical. We focus on educating and helping users (instead of just closing tickets). We're looking for someone who is very technical but also would prefer to teach and spend time helping users.
We want you to become a pro on our platform and then help users do the same! 😁
You'll be diagnosing technical issues in tasks such as:
- Reading and understanding API documentation
- Connecting to an FTP server
- Reading CSV (comma-separated) files
- Ability to dedicate 40 hours per week (significant overlap with 8-6 EST)
- Strong technical skills
- Ability to troubleshoot technical issues
- You must be based in the US-- Please DO NOT APPLY if you're outside the United States
- Technical Support experience at a B2B SaaS
- Familiarity with FTP clients like FileZilla
- Ability to read and understand API documents
- Work with Excel and CSV files
- A great attitude and desire to help people :)
- eCommerce experience
- We work heavy with Shopify, BigCommerce, WooCommerce, Magento, Amazon Seller Central and eBay - You'll need to have a working knowledge of how these platforms work
- Fully remote team
- Flexible schedule
- Work with an awesome team
- We care more that are our clients are happy and satisfied than how many tickets are closed
- High speed, low drag
- Continuous Improvement
- Processes & Playbooks
- Teamwork
- Passion for serving the customer
Job Summary
Full Time
Business Services
$106k-134k (estimate)
05/14/2024
11/16/2024
sparkshipping.com
Boston, MA
<25
Business Services
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The job skills required for Technical Support Specialist include Technical Support, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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