We have experienced unprecedented growth over the past six months, and we plan to continue with this upward trend with the help of our unmatched Customer Support team. We provide an environment full of innovation, creativity, and new challenges where you can thrive and see your professional career skyrocket.

We are seeking an insightful individual for a new Customer Support Representative role that serves as the single point of contact for our various clients. As a Customer Support Representative, you will assist in the development and execution of customer service and sales strategies to enhance the client’s brand and expand their footprint throughout the Braintree area. You will report directly to the Senior Client Account Manager and will be responsible for delivering superior customer service to increase the new customer acquisition for our clients.

Customer Support Representative Responsibilities:

• Provide superior customer service and complete the sales lifecycle from prospecting and initiating communication to closing the account and following-up
• Attend daily and weekly meetings to keep a working knowledge of all new products, services, and promotions available
• Establish and maintain long-lasting client accounts by developing a sense of trust and reliability
• Analyze industry trends to stay current on the latest consumer needs and develop a cutting edge against fellow competitors
• Actively listen to client concerns to clarify information and follow up with thoughtful product and service recommendations to best suit individual demands
• Prepare proposals, reports, or presentations demonstrating the potential value of our services compared to competitors
• Document all client interactions and report to management staff with trends and areas of improvement to increase sales revenue and client satisfaction

Customer Support Representative Requirements:

• Customer service, sales, or client relations experience
• Proven ability to use consultative sales and active listening skills to build relationships and overturn objections confidently
• Confident in presenting product proposals to potential new customers
• Driven, motivated, and resilient personality
• Exceptional collaboration skills and the ability the thrive independently
• Superior communication and negotiation skills
• Ability to engage and build excitement with clients in a professional manner

Job Type: Full-time

Pay: $40,387.05 - $50,842.47 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Commute:

• Boston, MA (Preferred)

Work Location: In person