16 Entry Level: Customer Support Jobs in Boston, MA
WITHINGS is Hiring an Entry Level: Customer Support Near Boston, MA
Historically a B2C company, Withings created a new B2B division - Withings Health Solutions - in 2019, to extend Withings' offering to the Healthcare industry and help bridge the gap between patients and their providers.
Today, our products enable a diverse and growing set of innovators in the healthcare industry to better take care of their patients. From chronic condition management to remote patient monitoring and clinical research, Withings has dedicated solutions that provide the richest array of accurate, real-world data, thanks to our complete ecosystem of connected devices, data connectivity options, and our remote patient monitoring platform.
Withings Health Solutions is a fast-growing division within Withings and we are looking for talented individuals to help us build the future of healthcare.
Reporting directly to WHS (Withings Health Solutions) Customer Support Manager, the primary role of WHS Customer Support Representative is to to be the point of contact of their dedicated products, partners or services. This role will have a direct impact on the overall spending of the customer service team with the goal of decreasing the incoming ticket volume and the improvement of customer satisfaction. The Customer Service Representative will have great understanding of the partner and device-end-user (DEU) frictions and share the Voice of Customer. The WHS Customer Support Representative will work closely with:
- WHS CSM/Sales
- Solution Engineers
- Product Management
- Customer Support
- Quality Assurance
- Perfectly handle the internal queues with a very high outsourcing rate and low breaching tickets
- Lead in enriching the internal knowledge base (training)
- Improve reports on Withings products
- Lead cross-team projects in order to have a direct impact on top contact reasons
- Analyzing key indicators: proposing solutions to improve the customer experience, and reduce the contact rate on high-volume topics
- Technical Associates Degree or above with 0 -3 years of customer service experience with a product that is hardware or classified as SAAS
- No Degree with at least 1-3 years of customer service experience with a product that is hardware or classified as SAAS
- Ability to problem solve with the the use of deep critical thinking based questions
- Ability to bring best practices and optimize processes
- Strong interpersonal skills, with the ability to build credibility instantly
- Passionate about providing a good customer support experience
- Strong attention to details skills, with a drive to complete things with a high level of excellency
- Ability to adhere to deadlines and 24 hour communication SLAs
- Experience with healthcare industry is a plus but not required
- French or Spanish language skills is a plus but not required
- Health Care offerings, including options with no employee paid premiums
- All employees receive One Medical and Talkspace memberships
- 6% retirement plan match (401k)
- Life insurance & disability options at no cost to you
- Competitive Paid Time Off plans (vacation, sick & public holidays)
- Family Leave (Maternity, Paternity)
- Wellness and preventative care reimbursements
- Daily lunch stipends
- Employer funded HSAs
- Healthcare & Dependent Care FSA
- Employer funded commuter FSA
- Bike-to-work benefit
- Own and beta test all of our products
- Flexible hybrid work
At Withings, we know that diversity, equity and inclusivity are paramount to fostering innovation. We rely on the unique skill sets, life experiences and perspectives of each team member to accomplish our mission—creating technology that people love, to make better health part of everyday life.
Accommodations
If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know by reaching at to US-HR@withings.com
Job Summary
Full Time
Wholesale
$57k-75k (estimate)
05/25/2024
11/19/2024
withings.com
BOSTON, MA
<25
2008
ERIC CARREEL
$5M - $10M
Wholesale
Related Companies
About WITHINGS
Withings revolutionized connected health by launching the world's first Wi-Fi scale in 2009. Since that time, the Withings brand has grown to become synonymous with integrating innovative and meaningful measures into easy-to-use devices designed to empower people to make the right decisions for their health. Today, our award-winning ecosystem of connected health devices and apps includes a range of smart scales designed to help fulfill fitness and weight goals, a family of stylish activity trackers and hybrid smartwatches, an advanced sleep-tracking mat, and medically accurate devices for easy... and effective blood pressure and temperature monitoring. Devices sync automatically with the free Health Mate app, where people can track progress, get advice, and share data with their doctors. Withings is committed to developing the next generation of smart health solutions. By putting powerful new metrics and actionable insights into peoples hands, we have a unique opportunity to help manage or prevent chronic conditions by giving people the tools they need to improve their lives
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The job skills required for Entry Level: Customer Support include Customer Support, Customer Service, Attention to Detail, Critical Thinking, etc. Having related job skills and expertise will give you an advantage when applying to be an Entry Level: Customer Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Entry Level: Customer Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Entry Level: Customer Support positions, which can be used as a reference in future career path planning. As an Entry Level: Customer Support, it can be promoted into senior positions as a Technical Customer Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Entry Level: Customer Support. You can explore the career advancement for an Entry Level: Customer Support below and select your interested title to get hiring information.
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