Inside Sales Coordinators enjoy a fast paced, exciting job handling all incoming phone orders and customer service issues. Supports sales team with product information, costing and follow through on orders, shipping, project management and scheduling of installation. Perform quoting and estimating, input and follow up of all orders and work orders in a timely and accurate manner that ensures quality customer service. Since 1938, W. W. Cannon has been a valued source of materials handling/storage solution and dock and door equipment and services for our customers. The family oriented, customer focused culture we strive to develop and foster creates an ideal working environment for employees and a place where they can grow with the company and make a significant impact in the customer's day to day productivity, safety and profitability. 

Company Benefits:

• Pay:$50,000 to $57,000 per year
• Paid Vacation:
• Paid Personal/Sick Time 
• Paid Holidays (8 per year)
• Long and Short Term Disability
• Insurance: Medical Insurance, Vision, Dental and RX Card
• Simple IRA with matching employer contribution
• Company paid Chaplains through Marketplace. Chaplains available for you and your immediate family for counseling, marriage issues, personal issues, funerals, weddings, incarcerated family visits, hospital visits and a confidential person to speak to 24/7 for any issues that may arise. Thorough onboarding and training/mentor program for all new employees and promoted employees.
• Free office snacks and a fantastic family oriented office environment.
• Monthly Employee Birthday recognition, company lunch and gift.
• Complimentary subscription to SmartDollar - online, on-demand financial fitness tool.

MAJOR RESPONSIBILITIES INSIDE SALES COORDINATOR:

Inside Sales Coordinators handles all incoming phone orders, quoting and estimating. Ensure customer’s needs are fulfilled quickly, courteously and with a high level of accuracy.

Supports Outside Sales Team with product information, costing and follow-through on orders, shipping and scheduling installations. Communicate information to Sales Team promptly and courteously and always works to help the Sales Team meet the customer’s needs.

Inside Sales Coordinators input orders and work orders in a timely and accurate manner that ensures quality customer service. Use of the order follow up system to ensure on time delivery from vendor to customer. Works with freight company or Vendor to ensure best freight delivery and cost are obtained for our customers.

Ensures work orders and applicable P. O.’s are sent to warehouse in a timely manner to be shipped, delivered or installed. Follow-through with vendor on timely receipt of purchase orders. Promptly communicates any delays with the customer. 

 Inside Sales Coordinator assists Sales Team and customers with project management, correcting problems and damaged products. Always represent W. W. Cannon in the most professional, customer service-oriented way.

Follow up on phone quotes, web and vendor leads daily and always be closing. 

Assist at times with warehouse duties, such as pulling orders or scheduling Installation Dept. to pull orders at the beginning or end of the day, loading/unloading trucks, and arranging LTL& Fedex orders.

QUALIFICATIONS FOR POSITION:

1. Excellent telephone and customer service skills. Forklift experience a plus.

1. Organized person with a “can do” attitude.

1. Must be familiar with how CRM/ERP systems work and be computer/tech savvy.

1. Must get along well with all types of personalities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.