Cisco-Eagle is a leading material handling systems integrator and distributor. We provide creative supply chain and order fulfillment solutions for our clients which can include conveyor systems, storage and retrieval systems, robotics, cranes, palletizers, stretch wrappers, storage racks, mezzanines, security cages, safety gates, and other products used in warehousing, distribution, and manufacturing. We offer a great package of salary and benefits, along with a fun, professional company culture. Our benefit package includes PTO, a 401(k) plan with matching, medical insurance, profit sharing plans, and ESOP—we are an employee-owned company.

We're looking for a new addition to our web sales team in Dallas, Texas. This associate will support our business objective of providing superior customer service, thoroughly attending to the details of orders to make sure customer satisfaction is not left to chance.

We are a distributor for hundreds of vendors, representing thousands of products within the material handling industry. This department is responsible for answering all inbound calls from customers. These calls typically include customers who would like to place an order, request a quote, check on an order status, or simply need assistance in selecting the correct product for their application. Many times our Inside Sales Associates must research information—not readily available—by contacting the manufacturer directly. The selected candidate will need to be able to learn product quickly and communicate mechanical specifications to our customers.

Another aspect of this department is processing all inside sales orders. This involves entering orders into our system, verifying correctness of part numbers, prices, shipping information, etc., and also includes entering any changes which need to be made after the initial order is entered. Once an order is entered, this department sends order confirmations to customers, checks vendor acknowledgements against all orders, checks and verifies order ship days and records appropriate tracking numbers. Any changes or delays are communicated to customers.

Responsibilities

• Handle leads generated by company website

• Follow up on internet inquiries

• Answer technical questions related to products and systems

• Process sales orders

• Produce quotes for customers

• Answer inquiries from internal and external customers

• Follow up on sales orders to ensure proper delivery

• Manage customers' problems and concerns in a courteous, friendly manner

Desired Experience, Skills, and Qualifications

• Inside sales/customer service/call center experience

• Microsoft Dynamics SL and CRM

• Pleasant telephone voice/manner

• Mechanical aptitude

• Excellent verbal and written communication skills

• Proficiency with Windows-based applications

• Background in material handling equipment a plus, but not required

• High school diploma or GED

• Some college preferred

Additional Details

• This is a full-time in-office position

• Background check required