The claim account manager will operate within significant coverage, reserve and settlement authority. They will develop customer centric claim handling guidelines and service expectations, coordinate and conduct quarterly claim review meetings, and act as the focal relationship manager. Reporting directly to the head of claims, this position requires working collaboratively with other team members such as underwriters, claim adjusters, and TPA customer service representatives, to ensure seamless claim handling and customer satisfaction. The claim account manager will need to demonstrate adaptability in a fast-paced and ever-changing environment, including the ability to quickly learn new processes and technologies. Upholding the highest ethical standard and integrity in all interactions with customers, colleagues, and stakeholders is essential. Staying up to date with industry trends, regulations, and best practices and claim handling and service is also a key aspect of this role.

The Role 

• Assist underwriters in acquiring new accounts through claim capability presentations and overall account exposure assessment. 
• Onboard partner third party administrator(s) and new accounts both internally and externally.
• Act as the liaison between the insured, the claim handling team, the insurance carrier, and broker to solidify claim servicing and problem solving.
• Conduct stewardship client meetings, assist underwriting in their renewal process, audit claims performance against best practices, and implement value added services.
• Develop and continuously seek improvement and innovation of the claim handling life cycle.
• Effectively manage the TPA process from start to finish at the account level.
• Be responsible for the overall technical, financial, service, and audit performance and results of the partner TPA at the account level.