As the hub of our client services engine, the Account Manager is an experienced doer who rolls up their sleeves to uphold the highest standards and sets the tone for the overall experience of working with SJR.

ResponsibilitiesAccount Management (65%)

• Runs day-to-day client operations, including all communication and account administration:

• Is the key client contact on matters ranging from approach, strategy, timing, deliverables, issues, budgets, and new opportunities with support from client lead.
• Writes timely emails, picks up the phone , is proactive about in-person meetings, assists with presentations, sends reports and agendas, etc. 
• Managing project timelines and communicating deadlines and deliverables, working up and down within the team to ensure expectations are met.

• Demonstrates strategic thinking by keeping abreast of client’s business, industry, audience and competitive environment to build a comprehensive understanding of the inputs that affect their business; keeps the internal team apprised of new developments

• Demonstrates problem-solving skills when dealing with client requests and issues; escalates as necessary and creates transparency around health of the relationship
• Leads presentations with clients, whether on concepts, a content strategy, a budget, etc.
• Supports SJR client lead with invoicing and payment collection, drafts MSAs and compliance with SOWs; maintains revenue forecasts, budgeting, vendor setup and budget management and reconciliation
• Establish good relationships and communications across the agency and with partners

Creative Editorial (25%)

• Organizes and runs creative ideation and brainstormingsessions, including:

• Developing concepts that address client briefs
• Writing up creative ideas for client presentations, ensures they are positioned effectively and are clear, feasible and budgeted

• Translates client-approved ideas into briefs for editorial and creative teams that are clear and concise and keep the business objective top of mind
• Provides the editorial team with detailed research on content topics to enable the quick and accurate development of content concepts; ensures insights are reflected in final content
• Provides feedback and input on proects throughout the entirety of the process
• Supports in-house teams, closely monitoring the work of creative, production and analytics to deliver on time and on brief

• Pre-production support: from research to briefs, administration, client communications and expectation setting, vendor management, etc. 
• On-location support; works closely with creative teams to ensure on-location production is run efficiently and to client expectations

Growth Business Development (10%)

• Identifies opportunities within existing client relationships to unlock organic growth and maximize profitability of current SOWs
• Helping to identify potential new clients and works with client lead to develop strategies to convert them
• Establishes and maintains relationships with colleagues at partner agencies to help SJR become front of mind for new opportunities

• Participates in pitch development and presentations (as needed)

Qualifications 

• Minimum 3 years of account management experience, perferrably in an agency setting
• Meticulous, organized, technical and creative at the same time — comfortable managing multiple streams of work and client feedback
• Proven ability to approach the business with the confidence to know when to listen and when to be heard, and the awareness to develop points of view and know when to effectively communicate them
• Strong time management and project coordination skills to support clients and ensure delivery of high-quality work on tight deadlines
• Able to review and deliver written materials that are error-free, grammatically correct and on time
• An understanding of editorial strategy and experience implementing it across a variety of platforms and channels
• Demonstrated ability to listen effectively, document proceedings accurately, drive and support ongoing dialogue
• Flexible, adaptable, and responsive when quick turnarounds are required
• Experience using collaborative team communication and project management applications (e.g., Monday and Teams) 
• Advanced use of Microsoft Office applications

SJR is dedicated to employment equity and welcomes diversity in the workplace. We also welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.

The base salary for this position at the time of this posting may range from $45,000-90,000. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click here(opens in a new tab) for more details.