Visualhouse is an international creative agency focused on creating compelling brand stories for architecture, design, and the built environment. We work worldwide with leading architects, developers, and designers on landmark projects. Each project is unique, and to each, we bring passion and expertise with our multidisciplinary creative teams skilled in 3D visualization, still imagery, film, and animation, as well as branding and interactive. Together, these disciplines form a cohesive and creative vision to produce compelling brand narratives for our clients. We have studios in New York, London, and Los Angeles.

We are currently looking for an Account Manager to join our growing creative team to produce exceptionally high-quality branding and marketing materials, working on both client and internal projects.

About The Role:

This position is based in New York or Miami and will work closely with the CEO and the Creative Director. They will be the lead on accounts and projects, serving as a trusted strategist and expert voice for clients. This individual will serve as a mentor, manager, and lead example for all account teams on client management, results, staff development and strategic guidance. The candidate will also be heavily involved in new business. This role will ensure projects are delivered on time, within budget, and exceed client expectations. This position requires a blend of creativity, organisational skills, and a deep passion for design and real estate.

The ideal candidate is highly organized and detail-obsessed, comfortable with taking initiative to ensure processes unfold as planned. The ideal candidate is also passionate about the work we do, and the growth of the business overall.

Proficiency in Google Workspace, Keynote, Pitch, and spreadsheets is required. Successful candidates will have an interest in design (or at least be interested in learning about the field). Some background in budgeting, spreadsheets and contracts is required. Must have previous agency or real estate experience.

Key Responsibilities:

Client Management: 

• You will inspire agency partner and client confidence and seek opportunities to advance the client relationship whenever possible
• Proactively builds and implements strategy for clients
• Nurture and strengthen long-term client relationships while developing new ones.
• Act as the initial and go to point of contact for clients.
• Ability to anticipate project and/or client needs to always be one step ahead daily of what needs to be accomplished
• Coordinate new project scopes and briefs between clients, the design team, the production team and our partners.
• Lead, grow and oversee all account operations as it relates to the business of the agency

New Business Development:

• Proactively seek out and propose new business ideas, creating proposals and pitching
• Lead in responding to client RFPs and co-author proposals.
• Evaluate and understand client business objectives and crafts strategies and scopes of work that reflects those business objectives
• Pull and collaborate with different divisions across the agency and office to ensure the client is getting access to the agency's network-wide expertise
• Conduct research for new business calls and projects as well as lead new client intake calls
• Identify client issues and work with our agency partners to provide solutions
• Provide honest and valuable counsel to agency team
• You will effectively collaborate with agency partners 

Strategic and Financial Involvement:

• Contribute to financial targets and new business growth plans.
• Assist in operational growth strategies and process optimization.
• Track budgets and maintain financial forecasts.
• Organise scopes and new project budgets recommending the best structures for client needs
• Serve as a resource for the client on financial decision-making and planning.
• Oversee all billing activities for the team and coordinate with VH’s finance department as needed. 

Project and Team Management:

• Efficiently organise and communicate project schedules.
• Manage resources, including external partners like strategists and photographers.
• Support the partner and design team with all administrative needs, including daily correspondence, scheduling of calls, meeting set-up, travel, and logistics planning.

Technical Skills:

• Technical proficiency in Keynote, Excel, Google Slides, Word, and willingness to learn new software as needed.
• Excellent skills in Google Workspace including slides, spreadsheets
• Proficiency in English; additional languages a bonus

Skills and Qualifications:

• A passion for design and creativity. An interest in architecture and the built environment.
• Familiarity with the luxury market and clientele.
• Ability to be very nimble and work efficiently and effectively in a fast-paced environment
• Team player with a can-do attitude and fast learning capabilities.
• 8 years in agency or real estate roles, with experience in account management, project management or client services
• Proven experience in project management, preferably in a design or creative environment.
• Excellent organisational and communication skills.
• Strong negotiation and client management abilities.
• Self-motivated and entrepreneurial with a problem-solving mindset
• Ability to interact with different seniority levels in a multi-cultural, international organization
• High flexibility: ability to deliver quality at a detailed level while keeping strategic perspective
• High standard of ethics, integrity and confidentiality

Offering:

We offer a competitive salary with benefits and the opportunity to gain a wealth of experience. In addition, we are committed to the training and nurturing of talent and staff development. Our studio is an exciting and collaborative space where we promote and encourage creative and innovative thinking.

All candidates must be eligible to work in the United States.