Company DescriptionWorldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.Job DescriptionAmerican Technology Services, Inc. (ATS) is a Managed Services Provider (MSP) looking for a talented engineer that likes interacting with people. This is service based company, and this is a client-facing position. The Consultant Client Services position is responsible for fostering meaningful relationships alongside delivering technical expertise to our clients. This position not only addresses technical challenges but also provides strategic advisement for the clients' business objectives to ensure a progressive partnership. PRIMARY TECHNOLOTIES WE USE Microsoft Azure and other cloud IaaS solutions Routers & routing protocols, specifically Cisco / MerakiFirewalls and security concepts, including IPsec VPNs and remote access VPNs Enterprise wireless technologiesVMware and other virtualization applications with shared storage (iSCSI) Microsoft Office 365, Microsoft Exchange, Azure and LinuxDell and HP Workstation/Server Hardware QualificationsEDUCATION AND EXPERIENCE Bachelor’s degree in a related field with more than 5 years equivalent experienceMust have working knowledge with technologies such as O365, Azure, Active Directory, Cisco, Windows ServersMicrosoft, Cisco, VMware or other technical certifications always a plus Experience in the Managed Services Sector is a plus SKILLS Proven customer service and problem-solving skills, working directly with clients Proficient analytical skills with good verbal/written communicationExcellent documentation skillsAbility to identify and document IT needs and/or vulnerabilities based upon best practicesService-oriented with the ability to build solid relationships and become a trusted advisor to clientsGain and maintain awareness of the client environment, culture, challenges, and areas for improvementAssist end-users through new set-up instructions / proceedures ESSENTIAL DUTIES AND RESPONSIBILITIES Provide dedicated on-site support for a clients’ network & infrastructureContinuously analyze the existing hardware, software, and network capabilities and consult with client management and other relevant departments to create recommendations for the client.Consult with systems and users to gather information about needs and requirements to improve the system's efficiency when they provide innovative solutions to their requests.Assist on projects of various technologies, including infrastructure cloud migrations, network refreshes, and virtualization refreshesAbility to work individually and in team environments both internally and with clients Assist with the troubleshooting and analysis of servers and networks systemsAbility to multitask and to manage competing priorities effectively across multiple customers, ensuring on-time completion of action itemsCreating and maintaining client environment documentationAdditional requirements may exist if offer of employment is extendedFamiliar with backup solutionsHighly proficient in communicating with end-usersOccasional after hours dispatch may be required PHYSICAL REQUIREMENTS Ability to travel to client site dailySitting for extended periods of timeMust be able to move around in an industrial manufacturing locationDexterity of hands and fingers to operate and handle computers and components Additional InformationAll your information will be kept confidential according to EEO guidelines.