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Client Services Manager
Apply
$86k-112k (estimate)
Full Time | Preschool & Daycare 2 Months Ago
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The Stepping Stones Group is Hiring a Client Services Manager Near Atlanta, GA

As a Client Development & Services Manager, you will be responsible for managing and growing new client accounts, creating a positive experience for new clients, and increasing the company's market share. 
In this position you will: 
* Identify growth opportunities in your assigned region. 
* Develop, implement, and execute business development strategies. 
* Build and maintain relationships with new clients for the purpose of achieving placement targets and acquiring additional business opportunities. * Educate clients of The Stepping Stones Group product offerings and invite Autism, Core and Nursing client service managers to client meetings
 * High volume outbound marketing calls to clients to generate job orders.
 * Intake of inbound sales calls to identify school districts' needs.
 * Conduct in-person client visits
 * Attend job fairs, conferences, etc. as needed. 
* Generate interest among school districts through multi-level communication strategies.
 * Negotiate bill rates and contract terms, create proposals, and finalize client contract documents. 
* Set clear expectations with clients regarding feedback, quality assurance practices and The Stepping Stones Group policies
 * Collaborate and support the competitive bid process for assigned client accounts as needed. 
* Deliver an excellent client experience by taking the time to understand each client's needs and preferences.
 * Provide clear and consistent client communication; establish expectations throughout the process; respond quickly and thoroughly to client questions. 
* Collaborate with Vice President of Client Services to establish focus accounts and communicate client needs. 
* Collaborate with Regional Managers for Client Services to ensure new business is trending positively.
 * Embrace personal responsibility and accountability in a strongly collaborative environment.
 * Meet and exceed your assigned activity, placement, and margin goals. 
Qualifications:
 * Fearless and enthusiastic attitude and a supportive collaborator
 * Confidence in making outbound calls
 * Confidence in communicating and upholding The Stepping Stones Group's policies and expectations 
* Identify internal areas of improvement and communicate these to your team. 
* Ability to overcome objectives; strong negotiation and closing skills.
 * Excellent time management skills
 * Excellent written and verbal communication skills; Exceptional presentation skills
 * Strategic thinking & problem solving; ability to achieve results. 
* Exceptional time management and prioritization skills with demonstrated ability to meet project timelines.
 * Strong relationship management and work ethic, including leading by example.
 * Adaptability and flexibility to support the organization's rapid growth.
 * Resilient and welcoming of constructive feedback, with ability to apply it into actions and result

Job Summary

JOB TYPE

Full Time

INDUSTRY

Preschool & Daycare

SALARY

$86k-112k (estimate)

POST DATE

02/25/2024

EXPIRATION DATE

05/22/2024

HEADQUARTERS

CANTON, GA

SIZE

25 - 50

FOUNDED

2010

CEO

TONYA BARRET

REVENUE

<$5M

INDUSTRY

Preschool & Daycare

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The job skills required for Client Services Manager include Client Service, Presentation, Time Management, Verbal Communication, Accountability, Business Development, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Manager job description and responsibilities

Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.

02/16/2022: Shreveport, LA

They also ensure unsatisfied clients are compensated with free services, products, or discounts.

02/28/2022: Tucson, AZ

Client service managers oversee the hiring, orienting, and training of staff for the department.

01/16/2022: Yakima, WA

Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.

01/18/2022: Colorado Springs, CO

They develop policies and regulations necessary for ensuring client satisfaction.

03/08/2022: Poughkeepsie, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Manager jobs

Should be excellent communicators capable of leading a team.

02/21/2022: Utica, NY

Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.

02/12/2022: York, PA

As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.

02/02/2022: Canton, OH

Mastermind creative ways to deliver an exceptional client experience.

02/15/2022: Portland, ME

Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.

02/25/2022: New Haven, CT

Step 3: View the best colleges and universities for Client Services Manager.

Butler University
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