Launched in 2019, we sell to the trade only producing and distributing framed art prints to the interior design and furnishings industries. In addition to our 100,000 sf headquarters located in the trendy Upper Westside, we also maintain two additional trade showrooms. We offer an opportunity to grow as our company grows, take ownership and shape the current role as needed.

The Client Services Specialist role is a critical position within our organization, responsible for ensuring seamless coordination between sales, order processing, and customer satisfaction. This role requires a combination of excellent communication skills, attention to detail, and a strong focus on customer service. The primary objective is to facilitate the smooth processing of sales orders from initiation to fulfillment while providing exceptional support to customers throughout the process.

1. Sales Order Processing:

- Receive, review, and process incoming sales orders accurately and efficiently.

- Ensure all orders are entered into the system promptly and with precise details.

- Coordinate with sales representatives, customers, and other relevant departments to resolve any order discrepancies or issues.

2. Order Tracking and Monitoring:

- Monitor order status and track shipments to ensure timely delivery.

- Proactively communicate any delays or potential issues to customers and internal stakeholders.

- Work closely with logistics and warehouse teams to prioritize orders and expedite delivery when necessary.

3. Customer Service:

- Serve as the primary point of contact for customer inquiries related to orders, products, and delivery.

- Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.

- Address customer concerns or complaints effectively, striving to achieve satisfactory resolutions.

4. Documentation and Reporting:

- Maintain accurate records of all sales orders, correspondence, and customer interactions.

- Generate reports on order status, fulfillment metrics, and customer satisfaction as required.

- Identify trends or recurring issues and provide insights to improve processes and enhance customer experience.

5. Cross-functional Collaboration:

- Collaborate with sales, marketing, operations, and other departments to streamline processes and optimize workflow.

- Share customer feedback and insights with relevant teams to drive product improvements and service enhancements.

- Actively participate in team meetings, training sessions, and process improvement initiatives.

- Proven experience in sales order management, customer service, or a related field.

- Excellent communication skills, both verbal and written, with a strong emphasis on customer interaction.

- Detail-oriented and organized, with the ability to multitask and prioritize tasks effectively.

- Proficiency in using CRM software, order processing systems, and Microsoft Office Suite.

- Problem-solving mindset and ability to work well under pressure in a fast-paced environment.

- Customer-centric approach with a commitment to delivering exceptional service.

- Bachelor’s degree in business administration, marketing, or a related field preferred.

Note: This job description is intended to outline the general responsibilities and requirements of the position. Specific duties may vary based on organizational needs and priorities.

Job Type: Full-time

Pay: $39,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person