68 Client Services Specialist - Retirement Services Jobs in Atlanta, GA
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VersiTech / Bold Integrated Payments / Tonic
Atlanta, GA | Full Time
$69k-90k (estimate)
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VersiTech / Bold Integrated Payments / Tonic
Atlanta, GA | Full Time
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Systems Administrator 1- ITP040- PG L- Client Services Administrator 1 - Team Georgia Careers
Atlanta, GA | Full Time
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Client Services Specialist - Retirement Services
$50k-66k (estimate)
Full Time
5 Days Ago
Association County Commissioners of GA is Hiring a Client Services Specialist - Retirement Services Near Atlanta, GA
Performs skilled technical work as a member of the retirement services call center staff:
Position Responsibilities
Customer Service
- receiving and responding to retirement plan participants, member jurisdiction staff, and outside parties; entering, updating, and maintaining data regarding calls;
- entering, tracking, and closing distribution and other applications for benefits, providing information regarding status upon request;
- and related work as apparent or assigned.
Position Responsibilities
Customer Service
- Answers calls from all retirement plan participants, member jurisdictions, attorneys, beneficiaries and other interested parties; determines nature of calls, responds to questions, provides assistance or forwards calls to appropriate staff;
- Explains technical procedures, regulations, laws or rules to members of the public or internal clients; communicates frequently with plan participants regarding the status of outstanding requests; maintains associated records;
- Sends requested distribution and/or change forms to participants, member jurisdictions and local authorities as requested;
- Assists participants and member jurisdictions in navigating the DC & DB Websites.
- Provides and exhibits outstanding customer service, teamwork, and organizational commitment that reflects well on the entire Association;
- Supports the Association through the support of division or program staff and interaction with local governments and authorities; has knowledge of and general understanding of the programs and services offered by the Association;
- Receives on-line and other web-based participant and jurisdiction inquiries; responds directly or forwards to appropriate staff; download and upload files to the Secure Web database;
- Interviews plan participants to determine qualification for account hardship distributions; collects, researches, and evaluates data using a variety of tools including internal databases and the internet to verify eligibility of plan participants; closes out all calls, participant inquiries, distribution, and other requests in Call Center upon completion of action;
- Assists the Senior Client Services Specialist with reviewing severe financial hardship requests for 457(b) plan participants; prepares appropriate documentation for approved requests, updates retirement program and individual records and distributes to designated staff for processing;
- Enters 457(b), and 401(a) distribution applications and other requests into the Microsoft Access database; verifies accuracy and completeness of applications and communicates with plan participants, jurisdictions, and other entities to obtain additional information;
- Completes research in response to DB inquires and enters notes accordingly into the IPASMaster system (IPM) regarding notice of retirement, lump sum, death, and other types of payments;
- Types a variety of documents including correspondence, forms, reports, spreadsheets, presentations, etc. where a knowledge of format and presentation is necessary, answers routine correspondence independently;
- Supports the Senior Client Services Specialist and Client Services Manager with special projects;
- Operates a variety of standard office equipment.
- Moderate (typically 2-4 years) customer service experience in a call center environment, retirement services administration preferred; or
- Bachelor's degree with coursework in business administration, finance, or related field; or
- Equivalent combination of education and experience
Job Summary
JOB TYPE
Full Time
SALARY
$50k-66k (estimate)
POST DATE
04/22/2024
EXPIRATION DATE
05/11/2024
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