About Us: Wicked Wolf Philadelphia is a vibrant sports bar and restaurant located in the heart of Philadelphia. We pride ourselves on delivering exceptional food, drinks, and service in a lively atmosphere, making us a favorite destination for locals and visitors alike.

Job Description: Wicked Wolf Philadelphia is seeking an experienced and dynamic Servers Manager to join our team. The Servers Manager will play a pivotal role in overseeing our front-of-house operations, including hiring, training, and managing our team of hosts and servers, to ensure that every guest receives a memorable dining experience.

Responsibilities:

1. Recruitment and Training: Recruit, hire, and train hosts and servers, ensuring that they are equipped with the knowledge and skills to deliver excellent service and uphold our brand standards.

2. Scheduling: Create and maintain staff schedules, taking into account peak business hours, special events, and staffing needs to ensure optimal coverage and efficient operation.

3. Performance Management: Provide ongoing coaching, feedback, and performance evaluations to hosts and servers to foster their professional growth and ensure high levels of customer satisfaction.

4. Front-of-House Shifts: Participate in front-of-house shifts as needed to assist with hosting, serving, and managing guest relations, demonstrating leadership and setting an example for the team.

5. Guest Relations: Interact with guests to address any concerns or feedback, and ensure that their dining experience exceeds expectations.

6. Quality Control: Monitor service standards and implement corrective actions as needed to maintain consistency and quality in service delivery.

7. Inventory Management: Collaborate with the management team to manage inventory levels of front-of-house supplies, such as menus, linens, and uniforms, and place orders as necessary.

8. Adherence to Policies and Procedures: Ensure that all hosts and servers adhere to company policies and procedures, including those related to safety, sanitation, and alcohol service.

Requirements:

• Previous experience in the hospitality industry, preferably in a high-volume restaurant or sports bar environment.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication and organizational skills.
• Knowledge of restaurant POS systems and basic computer skills.
• Flexibility to work front-of-house shifts, including evenings, weekends, and holidays as needed.
• Certification in responsible alcohol service (e.g., TIPS) is a plus.

Benefits:

• Competitive salary based on experience.
• Opportunities for career advancement within our growing company.
• Health insurance and other benefits package.
• Front-of-house shifts with additional compensation.
• A dynamic and supportive work environment with a focus on teamwork and collaboration.

How to Apply: If you are a motivated and experienced hospitality professional with a passion for delivering exceptional service, we want to hear from you!