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Waikiki Health has been providing healthcare services to our community for over 50 years. Thanks to our members and passionate and dedicated professionals, we have grown from our single Waikiki Drug Clinic, helping minimize the drug use among our community’s youth, to a multi-service, multi-site non-profit agency. Our mission is to provide quality medical and social services that are accessible and affordable for everyone, regardless of ability to pay. We strive to provide compassionate healing and expert care that result in improved health and quality of life for all in our island community. We work hard each day to better ourselves in order to care for our Hawaii Ohana. If you are looking for a career path that will make an everlasting difference in your community, Waikiki Health is right for you.
Waikiki Health is recruiting for a full time Call Center Associate. The Call Center Associate (CCA) is part of the administrative call center team and answers all in-coming agency phone calls from patients, insurance providers, referral agencies, medical providers and staff (internal and external), pharmacists (internal and external) and any other inquiry calls directed to the agency including questions directed and transferred to human resources, marketing, development, compliance, billing and finance. The CCA reports to the Call Center Manager and is responsible for providing excellent and accurate customer service in a friendly and professional manner. The CCA helps to maintain efficient workflows as assigned by CC Manager including checking voice mail messages, returning customer calls and confirming primary care provider (PCP) designations.
In order to be considered for the position, you must apply through ADP Workforce Now:
https://workforcenow.adp.com/mdf/recruitment/recruitment.html?cid=d2354195-5aa4-430f-8772-667797e2561e&sid=V2Fpa2lraWg=&ccId=19000101_000001&type=MP&lang=en_US
Duties include but are not limited to:
Qualifications:
*Waikiki Health requires proof of the following immunization; with or without reasonable accommodation: TB skin test or chest x-ray, MMR, Hep B (optional), Covid-19.
Waikiki Health provides a comprehensive set of benefits to our employees, including 100% premium paid employee health care, voluntary life insurance, generous employer matching, paid holidays, paid time-off, and more. We are currently looking for compassionate and team-oriented individuals to join our organization. If you are interested in improving health and quality of life for all in our island community, please visit our website for more information: waikikihealth.org
Full Time
$39k-48k (estimate)
04/19/2023
05/13/2024
waikikihc.org
HONOLULU, HI
25 - 50
1967
Private
BENNY FAN
$10M - $50M
The job skills required for Call Center Associate include Call Center, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Associate positions, which can be used as a reference in future career path planning. As a Call Center Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Associate. You can explore the career advancement for a Call Center Associate below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Associate job description and responsibilities
Managing large amounts of inbound and outbound calls in a timely manner.
03/21/2022: Norwich, CT
Following call center “scripts” when handling different topics.
04/23/2022: Santa Ana, CA
Identifying customers’ needs, clarify information, research every issue and providing solutions .
03/20/2022: Gary, IN
Call Center Associates are responsible for keeping records of all conversations in our call center database in a comprehensible way.
03/31/2022: Altoona, PA
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
02/10/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Associate jobs
Provide outstanding customer service.
02/10/2022: Twin Falls, ID
Update customer information as required.
05/05/2022: Miami, FL
Maintain confidentiality of information.
05/03/2022: Baltimore, MD
Observe proper call center etiquette.
03/24/2022: Lafayette, LA
Process and log incoming calls into the CRM system.
04/10/2022: Gulfport, MS
Step 3: View the best colleges and universities for Call Center Associate.