Train and oversee the Operations Support team. Schedule and manage the team's functions and activities that support the Contact Center, activities such as data entry into Salesforce, preparing invoices for payment for HMSA's vendors, fulfilling requests made by members through HPNs or HMSA's online channels, coordinating employee travel requests, processing employee expenses for reimbursement, requesting system access for CR staff and maintain th...
Performance. Meet established marketing plan goals, and achieve annual sales revenue and membership growth objectives by effectively promoting and closing prospective sales opportunities. Perform quick and efficient transaction fulfillment of telephone calls or email from prospective or current HMSA employer groups and members. Proactively promote HMSA and USAble product options and meet established HMSA and USAble sales goals. Protect HMSA's mar...
Performance. Pro-actively manage a base of accounts by strategically prioritizing account sales and service activities. Get ahead of the curve of known jeopardy accounts by strategically positioning the value in HMSA's solutions. Manage your time effectively to maximize every opportunity to gain HMSA or USAble membership within base customers. Prospect new HMSA groups to grow HMSA and USAble customer base in Hawaii. Meet goals, quotas and minimum...
Coordinate and oversee the preparation of HMSA's monthly financial statements and supporting worksheets. Communicates with other Finance staff and other internal departments to coordinate the preparation and posting of general and standard journal entries into the general ledger. Monitor and upkeep various posting logs. Prepare monthly financial statements and reports for management's use during closing meetings. Includes updating current financi...
Assist the Credit Union Membership Service Representatives (MSRs) with daily workflow questions, member complaints or difficult inquires, and provides guidance on the interpretation of Credit Union policies and procedures. Coordinates the daily coverage of phones and the lobby area to ensure satisfactory and efficient servicing of our members. The Team Lead is expected to assist in answering incoming phone calls or help in the lobby as needed to ...
Job Summary. Hybrid Work Environment - Must reside in Hawaii. Pay Range : $51,124- $74,293. Note. Individuals typically begin between the minimum to middle of the pay range. As a Community Health Worker, you will engage people in emotionally powerful ways. Your ability to build trusting relationships and connections are foundational to improving health outcomes and making a positive difference. The Community Health Worker (CHW) is responsible for...
Performance. Manage Union Pod to stated performance metrics and goals. Create a performance oriented culture. Develop and implement account plans to leverage employer groups' objectives and how HMSA products fit into their benefit program. Use exceptional selling skills to promote and implement products and services through various methods, including site visits, correspondence, telephone, email/internet, power point presentations, and one-on-one...
Performance. Develop and implement account plans to leverage employer groups' objectives and how HMSA products fit into their benefit program and help them to accomplish their business goals. Use exceptional selling skills to promote and implement products and services through various methods, including site visits, correspondence, telephone, email/internet, power point presentations, and one-on-one customer service. Protect and increase HMSA's m...
Create and design training material, online content and storyboards that simulate problem-solving and on-the-job best practices. Work closely with and support the Staff Development team to create Internal Operations specific curriculum. Ensure the instructional integrity and educational effectiveness of all training materials produced. Demonstrate understanding of adult learning principles, how they best apply to educational products and technolo...
General Administrative Support. Relieves the CEO/assigned Executive(s) of majority of administrative functions and tasks, ensuring the most effective/efficient use of the Executive's attention and focus. Drafts routine and specialized correspondences on behalf of the CEO/assigned Executive(s). Receives, reviews and determines the appropriate parties to channel/direct sensitive, proprietary, and confidential matters to. Actively follows up on the ...
Coordinate and monitor daily workload of MM operations staff to ensure all applicable performance standards/expectations are met. Act as primary point of contact and back up for certain tasks as assigned. Evaluate and document the accuracy of various work processes through monitoring/audits. Identify training needs and report to management. Develop, document, and communicate workable, positive solutions, processes, and/or workflows taking into ac...
Direct and oversee all aspects of the Provider Call Center, in alignment with corporate goals and initiatives. Manages, oversees, and evaluates staff. Ensure Provider Call Center performance meets/exceeds Key Performance Indicators by evaluating, analyzing, and interpreting data and metrics. Report on or supervise reporting of KPI metrics. Ensure cross-functional collaboration and partnerships are developed and maintained in support of functional...
