10 Call Center Operator Jobs in Honolulu, HI
Alert Alarm and National Fire Protection (Alert Alarm) is Hiring a Call Center Operator Near Honolulu, HI
About Us
Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial customers.
About the Role:
The Call Center Operator provides security alarm service to ensure all security features are in order and properly functioning and to diagnose malfunctions.
Status: Full-Time, Non-exempt
Duties and Responsibilities:
- Notify customers of alarm and or issues with their systems
- Dispatch police, fire or guard service as necessary
- Video monitoring
- Process inbound phone calls from customers and employees
- Accurately document events for historical records
- Answer inquiries by clarifying information; research, locate and provide information
- Resolve problems by researching issues; exploring answers and alternative solutions
- Protect the integrity of Alert Alarm and their customers.
Education and Experience:
- HS Diploma or GED preferred
- 1 year of call center or customer service experience preferred
Work Requirements:
- Ability to work flexible days and hours, including weekends, holidays and nightshift
- 2nd shift 2:00 pm to 10:30 pm
- Training: 1:30 pm to 10:00 pm (4-6 weeks)
The Alert Alarm Benefit:
Compensationstarts at $17/hour
We offer a full benefits package including health, dental and eye insurance, Short Term Disability, Life Insurance, a 401k savings plan, paid-time-off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance!
EEOC Statement
Alert Alarm Hawaii provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Summary
Full Time
$34k-42k (estimate)
11/21/2023
07/03/2024
The job skills required for Call Center Operator include Customer Service, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Operator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Operator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Operator positions, which can be used as a reference in future career path planning. As a Call Center Operator, it can be promoted into senior positions as a Contact Center Representative II - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Operator. You can explore the career advancement for a Call Center Operator below and select your interested title to get hiring information.
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