16 Manager, Call Center Jobs in Honolulu, HI
Finn Partners is Hiring a Manager, Call Center Near Honolulu, HI
- Work with senior leadership to grow and develop call center roles including establishing goals and developing strategic departmental plans.
- Evaluate staff and team performance. Leading and managing annual development plans and coordinating all staff trainings in accordance with identified professional growth opportunities.
- Hire, onboard, and train a talented team of Survey Coordinators and Research Interviewers.
- Provide guidance, support and feedback to staff during calls and interviews, especially when handling difficult problems and/or resolving escalated complaints or disputes.
- Work with the Associate Vice President and Senior Partner to clearly communicate daily project requirements and expectations.
- Coordinate and oversee in-person field surveys.
- Prepare and share work schedules, deadlines, and project assignments for Call Center staff.
- Share Call Center feedback with the Management Team.
- Prepare reports as requested.
- Remain available at all times for staff questions and concerns.
- 1-3 years of management experience with proven successes motivating team.
- Excellent communication skills, verbal and in writing
- Exceptional interpersonal, problem-solving, and leadership skills.
- The ability to maintain confidentiality and thoroughness with handled data.
- A high school diploma or equivalent.
- Proficient MS Office skills.
Compensation: The approved salary range for this role is $55,000 to $65,000 and is dependent on experience level.
To Apply
Please upload your resume and cover letter, and indicate your desired salary in $US Dollars. While we appreciate the interest of all candidates, we will only respond to those with whom we have a greater interest.
About FINNFinn Partners was launched in 2011 to realize Peter Finn’s vision to be a world-class, best-place-to-work global agency with a heart and a conscience that any major client in key markets around the world would be proud to have as a partner.
More than an integrated marketing agency, we are a bold collective of communications advocates, stewarding brands, protecting reputations, pioneering industries, influencing public policy, and leveraging data and analytics to shape the most important conversations of our day.
Headquartered in New York City, the agency has 1,400 employees, with offices in 34 offices in 3 continents. Above all else, our success is driven by one simple thing: client relationships. Fueled by a relentless work ethic and dedication to client success, we do whatever it takes to make them successful while working hard, playing nice, and having fun along the way.#LI-MA1
Job Summary
Full Time
Business Services
$103k-132k (estimate)
03/28/2024
06/24/2024
finnpartners.com
NEW YORK, NY
500 - 1,000
2011
Private
PETER FINN
$50M - $200M
Business Services
Related Companies
About Finn Partners
Finn Partners is a communications agency that offers marketing, public relations and corporate affairs services to fashion and healthcare sectors.
The job skills required for Manager, Call Center include Leadership, Problem Solving, Commitment, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Manager, Call Center. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Manager, Call Center. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Manager, Call Center positions, which can be used as a reference in future career path planning. As a Manager, Call Center, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager, Call Center. You can explore the career advancement for a Manager, Call Center below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
