13 Call Center Representative Jobs in Honolulu, HI
University of Hawai’i Federal Credit Union is Hiring a Call Center Representative Near Honolulu, HI
A Call Center Representative takes calls from members answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from members, listening to members needs or issues and providing helpful solutions to their problems. The call center representative completes service tasks that ensure members have the information and assistance they need and maintain the company’s positive reputation.
- Essential Functions
- Take member calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied members, offering patient assistance and support Call clients and customers to inform them about the company’s new products, services, and policies.
- Accurately and efficiently process transactions, and efficiently perform service requests.
- Accurately and efficiently navigate through various applications to provide member assistance.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Completes and files regulatory reporting requirements.
- Cross-sells various products and services to members.
- Opens various member accounts and assist members in completing and submitting loan applications.
- Conducts group presentations on UH and community college campuses or other locations.
- Performs other duties as assigned.
- Performance Standards
- Meet strategic objective for service level (NPS).
- Accurately process service requests and transactions.
- Phone calls are answered in a professional and courteous manner and also with a patient and empathetic attitude.
- Maintain efficient call statistic production levels.
- Strong time management and organizational skills
- Able to manage complex or multi-line phone systems efficiently.
- Qualifications
Education/Certification:
- High School Diploma or GED is required
Required Knowledge:
- Basic understanding of MS Office Suite is desired
Experience Required:
- One to two years member/customer service experience.
- Experience in public speaking or group settings.
Skills/Abilities:
- Proficient in credit union’s core system
- Excellent customer service & interpersonal skills and mathematical skills
- Able to work in a fast-paced environment; especially where one must frequently convey detailed or important instructions of ideas accurately and efficiently
- Able to handle stressful situations
- Excellent verbal and written communication skills
- Valid driver’s license required and vehicle to drive to campus when scheduled
Job Summary
Full Time
$41k-52k (estimate)
04/05/2024
06/04/2024
The job skills required for Call Center Representative include Customer Service, Call Center, Products and Services, Written Communication, Listening, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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