Company

Locally owned and operated, Accel Event Rentals has been at the core of Hawaii’s gatherings for over 25 years. With over 50,000 square feet of warehouse space across Oahu and Maui, Accel has one of the largest inventories of event rentals, both in quantity and variety. Serving more events than any other company throughout the Hawaiian Islands, Accel is deeply dedicated to delivering successful events.

Position Summary / Primary Purpose

The Command Center Associate plays a center role in the organization as the intermediary between our clients, on-site event crew and leadership teams. They actively communicate with each audience, ensuring rapid flow of up-to-date information. They are additionally responsible for the organization of driver routes, and associated resource set-up.

What’s in it for you:

• Pay and hours increase after 3 months of exceeding work expectations; then 12 month increase
• Career advancement

Essential Functions

• Using Accel’s desktop or mobile application, coordinate all logistics for Accel’s fleet and its drivers.
• Work with Operations management team to draft routing, scheduling, troubleshooting.
• Review upcoming event orders including last minute add-on's, establishing delivery routes and assign drivers and trucks according to event specifications, geographical locations, team qualifications, etc.
• Prepare day-of resources for drivers including up-to-date orders, specialty instructions, distributing tools and resources as required.
• Serve as intermediary for communication between customers, sales and operations team, and field set up/tear down crews.
• Utilize Accel’s mobile application to send delivery confirmations, arrival time updates and related customer communication.
• Use professionalism, attentive customer service and problem-solving skills to trouble shoot any inventory, fleet or customer concerns, relaying any follow up requirements to leadership.
• Maintain fleet plan including tracking all vehicle servicing needs, logging mileage, communicating any needs to leadership.
• Maintain fleet key management system, logging in/out keys to all drivers.
• Oversee gas card distribution and related tracking, ensuring integrity of gas utilization.
• Ensure integrity of all vehicle tracking systems.
• Maintain active communication with other Accel team members, to ensure product inventory is proactively managed.
• Keep an organized, clean operations environment.
• Other department duties as assigned.
• Able to problem solve, identify solutions.
• Be a team player and able to work independently with little to no supervision.

Job Specifications:

Minimum qualifications:

Education: High School Diploma or GED or equivalent

License: Valid driver's license with satisfactory driving abstract/history

Certification’s requirements:

• Accel mobile app via handheld device
• Warehouse Equipment
• Rental Equipment
• Certified OSHA approved forklift operation training available

Communication Skills Required:

• Excellent written/verbal communication skills.
• Excellent follow-through, problem solving and people skills
• Excellent multi-tasking, coordination, and attention to detail
• Friendly, approachable and creative problem-solving skills
• Familiarity with Microsoft Office 365

Experience Required

• Minimum 3-5 years of previous work experience in a dispatch or communications hub role.
• Experience in warehouse, production and/or event company or similar.
• Previous experience in a service-focused role where communication was critical to the success of the role.
• Must have leadership experience.
• Experience working in a desktop administrative role.
• Ability to demonstrate clear communication, multi-tasking, and execution of complex instructions in a timeliness manner.
• Ability to communicate with clients/customers in a professional manner.

Physical Requirements:

If applicable and as needed, must be able to lift/carry at least 50 lbs. Please let Accel know of any physical limitations.

Work Environment

This is an hourly position. This position will require weekend duties. This position primarily operates in a open warehouse environment.

Job Type: Part-time

Pay: $22.00 - $24.00 per hour

Expected hours: 12 – 39 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Referral program
• Vision insurance

Application Question(s):

• We will run a pre-employment background check on every candidate we make an offer to. Are you able to comply with this standard procedure?
• Please list the "days of the week" you are able to work. And the "specific times" you are available to work on these days.
• Are you able to lift 50lbs or more?
• Are you authorized to work in the United States?

Education:

• High school or equivalent (Required)

Experience:

• Dispatching or similar: 3 years (Required)
• professional customer service: 5 years (Required)
• Routing or similar: 3 years (Required)
• Desktop administration: 3 years (Required)
• Leadership: 5 years (Required)

License/Certification:

• Driver's license (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Honolulu, HI 96817 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person