82 Customer Success Specialist Jobs in Houston, TX
Voovio is Hiring a Remote Customer Success Specialist
- Interact with existing customers on a regular basis (virtual and face to face).
- Understand customer challenges and assist with implementing policies and procedures to enhance customer satisfaction.
- Design and provide group and 1:1 training sessions (virtual or face to face) for customers on how to use Voovio’s tools and features.
- Document and track operator performance on simulation modules as well as collect other performance data for customer champions.
- Assist our operations team, including but not limited to:
- Document and review customer performance.
- Help obtain, analyze, and present business case data.
- Attend customer meetings and help demonstrate our Enhanced Reality tools.
- Establish and maintain positive long-term relationships with key client accounts and key strategic partners.
- Ensure customers get fast and successful responses to issues and questions.
- Support customers with IT challenges.
- Collect and communicate customer feedback to our Development team to enhance our product line.
- Support integration of Voovio into customer’s existing systems.
- Create customer resources such as videos, documents, charts, analytics, etc.
- Liaise closely with our U.S. Sales & Operations teams on project development and identify new opportunities with customers.
- Quickly learn new features and updates to our product suites and demonstrate to our Sales team and existing customers.
- Knowledge of the downstream industry. Ideal candidates will have experience of working in a refinery or chemical plant.
- Ability to problem solve and adapt to challenges quickly.
- Strong communication skills both oral and written.
- Confident and proven record of using software applications (must be a fast learner).
- Must be team-oriented, working with customer and Voovio personnel at varying levels of responsibility.
- Drive to listen and seek to understand different perspectives.
- Ability to work remotely and independently.
- Self-starter and results focused.
- Possess high ethical standards.
- Detail oriented.
- Bachelor’s degree in Engineering or similar discipline.
- Manufacturing or process industry related experience preferred.
- Must be computer literate and familiar with standard software tools.
- Candidates must have a valid US passport and legal status to work in the U.S.
- Must have a vehicle.
- Salary: Competitive
- Health: Competitive company plans available
- 401k Plan available
- Mileage reimbursement
Job Summary
Full Time
Durable Manufacturing
$60k-77k (estimate)
03/11/2024
05/29/2024
voovio.com
San Sebastian, DC
<25
Durable Manufacturing
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If you are interested in becoming a Customer Success Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Specialist job description and responsibilities
Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.
03/23/2022: Springfield, OH
Build relationships with executive decision-makers.
01/21/2022: Champaign, IL
Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
03/27/2022: High Point, NC
Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
03/10/2022: Las Vegas, NV
Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
01/24/2022: Bloomington, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Specialist jobs
Develop a customer success strategy.
02/08/2022: Pierre, SD
Build customer loyalty through feedback.
04/04/2022: Savannah, GA
Enterprise account management experience.
02/20/2022: Portsmouth, NH
Experience working with SaaS products.
01/19/2022: Boulder, CO
Experience managing accounts for a product that solves complex problems across many business units.
03/24/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Success Specialist.
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