25 Customer Success Executive Jobs in Houston, TX
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Customer Success Executive
$51k-61k (estimate)
Full Time | Print & Book Publishing
11 Months Ago
RELX Inc. Company is Hiring a Customer Success Executive Near Houston, TX
ICIS is the global source of Independent Commodity Intelligence Services. We connect data, markets and customers to create a comprehensive, trusted view of the global commodities markets, enabling smarter business decisions that optimise the world’s resources. At ICIS, we help businesses make strategic decisions, mitigate risk, improve productivity, and capitalise on new opportunities. We make some of the world’s most important markets more trusted and predictable through our services.
Our Client Success Team are at the forefront of success for our customers, delivering a world-class customer experience, focused on their journeys across all digital platforms. We are looking for an individual who is able use their tenacity and initiative to support our customers and assist them to maximise the value from relationships and services to achieve their business goals.
Responsibilities:
- Proactively help our customers achieve their desired business outcomes by increasing knowledge of their business models, by engaging in value-based conversations and by being the glue between customer and ICIS
- Working effectively with account managers to ensure an excellent client experience, aiming to improve retention, client satisfaction and adoption of ICIS products
- Developing a comprehensive understanding of your accounts and opportunities for engagement; Work cross functionally to ensure they are impactful and valuable engagements
- Establishing relationships with client contacts and take ownership of delivering engagements as is appropriate with each. Capitalise on these relationships to help identify white space and growth opportunities
- Use data to drive effective engagements and monitor impact on client behaviour
- Work collaboratively as part of the Client Success team and support incoming projects as they might arise
- Collaborate with others to achieve goals to deliver on our CS outcomes effectively.
- Internally within Client Success
- Externally within the wider ICIS business units and stakeholders
- Build stakeholder maps, identify customer personas, and customer workflows
- Gather and share customer feedback to the wider organization. Deliver value statements and testimonials by providing extra value to our customer and leverage relationships
- Travel and visit customers to build on business relationships when required, creating positive momentum, and promoting ICIS as a differentiator (travelling will be aligned with government’s guidelines on COVID-19)
- Drive innovation to improve the way we work and collaborate with other teams
Skills and Behaviours:
- Curious about everything, willing to ask questions and challenge the status quo to provide better customer and business outcomes
- Able to take initiatives, to work on your own as well as part of a team, and be able to work with minimal supervision managing multiple deadlines
- Possess excellent time and project management skills
- Able to communicate with and influence stakeholders and global teams. Ability to build relationships internally and externally across different levels of the organisation
- Excellent problem-solving skills and ability to exercise initiatives
- Excellent communication skills with a positive/’can do’ attitude and a passion for delivering exceptional customer service
- Self-motivated, highly organized, and able to prioritise and multitask
- Passionate about delivering a world-class customer experience
- Enthusiastic and creative with the ability to inspire others and our customers
- Committed to continuous learning and performance improvement
- Excellent written and verbal communication skills
- Have a clear vision of what you want to achieve and be willing to make mistakes and grow from the process
- 3-5 years of client facing experience, ideally in a Client Success or Account Manager position
- Excellent team player with a willingness to collaborate to achieve crucial objectives. Ability to quickly adapt to changes
#LI-AR1
#LI-Remote
At Lexis Nexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
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.Job Summary
JOB TYPE
Full Time
INDUSTRY
Print & Book Publishing
SALARY
$51k-61k (estimate)
POST DATE
06/01/2023
EXPIRATION DATE
05/14/2024
WEBSITE
relx.com
HEADQUARTERS
NEWARK, NJ
SIZE
15,000 - 50,000
FOUNDED
1880
TYPE
Public
CEO
ANDREW PROZES
REVENUE
$1B - $3B
INDUSTRY
Print & Book Publishing
Related Companies
About RELX Inc. Company
Voya is a New York-based brokerage firm that offers services including insurance, retirement, and wealth management for individuals and businesses.
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The following is the career advancement route for Customer Success Executive positions, which can be used as a reference in future career path planning. As a Customer Success Executive, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Executive. You can explore the career advancement for a Customer Success Executive below and select your interested title to get hiring information.
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