109 Sales Support Specialist (FT) Jobs in Orlando, FL
VirTra is Hiring a Sales Support Specialist (FT) Near Orlando, FL
Responsibilities:
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Provide data and guides to help the sales team
- Develop and monitor performance indicators
- Manage sales tracking tools and report on important information
- Keep record of sales trends
- Liaise with account managers to develop specific sales strategies
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience
- Suggest sales process improvements
- Comply with departmental ISO 9001 processes and quality policy
- Manage and log time worked daily by project code
- Performs other duties as assigned
Detailed Functions:
- Accurately enter customer and sales-related data into our Customer Relationship Management (CRM) system.
- Maintain and update customer records, ensuring data integrity.
- Generate reports and analyze data to support sales decision-making.
- Quoting and Pricing Support:
- Assist in preparing quotes and pricing proposals for customers.
- Collaborate with the sales team to ensure accurate and timely responses to customer inquiries
- Create/Process sales orders promptly and accurately, coordinating with various departments as needed.
- Maintain a record of order status and communicate updates to account manager.
- In coordination with account manager, communicate with customers professionally via phone and email, providing support and addressing inquiries.
- Follow up with customers to ensure their needs are met and gather feedback on their experience.
- Assist in compiling sales data and creating reports for sales performance analysis.
- Help identify trends and opportunities to optimize sales strategies.
- Inventory Management:
- Collaborate with the inventory team to monitor stock levels and availability.
- Using Epicor BAQ process to collect inventory information at a moment’s notice.
- Ensure accurate product information and availability is communicated to the sales team.
- Documentation and Record-Keeping:
- Assist account representatives to maintain organized and records of sales-related documents.
- Assist in managing documentation related to customer accounts.
- Training and Development:
- Stay updated on company products, services, and sales processes through training and development opportunities.
- Proven experience in administrative support or inside sales roles.
- Strong computer skills, including proficiency in Microsoft Office Suite and CRM systems.
- Excellent organizational and time management skills.
- Effective written and verbal communication skills.
- Attention to detail and accuracy in data entry and record-keeping.
- Ability to work collaboratively in a team-oriented environment.
- Customer-focused with a commitment to delivering exceptional service.
- Self-motivation
- Strong communication skills
- Relationship Management
- Personal Effectiveness/Credibility
- While performing the duties of this job, the employee is regularly required to talk or hear. Occasionally the employee will be required to stand; walk. Ability to occasionally lift office products and supplies up to 20 lbs. and to sit and work at a computer or on the telephone for long periods of time.
- High school diploma or equivalent (Bachelor's degree in business or related field preferred).
- 2 years in an inside/telesales role
- Advanced expertise in CRM software solutions, Salesforce preferred
- Pre-employment drug test and background check required
Job Summary
Full Time
Software & Cloud Computing
$55k-71k (estimate)
10/25/2023
05/21/2024
virtra.com
TEMPE, AZ
50 - 100
1993
Public
ROBERT D FERRIS
$10M - $50M
Software & Cloud Computing
Related Companies
About VirTra
VirTra develops a VR-based platform that offers simulation training programs for law enforcement and military sectors.
The job skills required for Sales Support Specialist (FT) include Sales Support, Customer Service, Microsoft Office, Attention to Detail, Data Entry, Pricing, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales Support Specialist (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales Support Specialist (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sales Support Specialist (FT) positions, which can be used as a reference in future career path planning. As a Sales Support Specialist (FT), it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Support Specialist (FT). You can explore the career advancement for a Sales Support Specialist (FT) below and select your interested title to get hiring information.
If you are interested in becoming a Sales Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Sales Support Specialist job description and responsibilities
Assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently.
02/08/2022: Long Beach, CA
Performs administrative tasks to support the sales team and help them to gain and keep customers.
12/26/2021: Wichita, KS
Must arrange strategic schedules, provide necessary support materials to each member and devise plans that would help the team gain more sales.
12/27/2021: Rochester, MN
May arrange meetings and appointments with clients, develop sales strategies for profit growth and process orders while ensuring customer satisfaction.
12/27/2021: Salem, OR
Performing data entry for metrics such as sales and returns.
01/18/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Sales Support Specialist jobs
Most sales support specialists do not need an advanced degree, an associate’s or bachelor’s degree.
02/14/2022: Minneapolis, MN
All sales support specialist jobs require at least a high school diploma.
02/26/2022: Norwich, CT
Sales support specialists who must travel to provide support or products to clients will also need to have a valid driver’s license.
02/19/2022: Sarasota, FL
3+ years sales/sales support, lead management or telemarketing experience and customer service experience considered.
03/05/2022: Brownsville, TX
1 year of experience as a Sales Support Specialist or similar role.
02/18/2022: San Francisco, CA
Step 3: View the best colleges and universities for Sales Support Specialist.
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