2 Member Support Specialist II Jobs in Orlando, FL
AutoPayPlus by U.S. Equity Advantage is Hiring a Member Support Specialist II Near Orlando, FL
Responsibilities:
- Commit to a 100% customer satisfaction service goal. Ensure excellent service standards and maintain high customer satisfaction.
- Develop Brand Loyalty by creating personal connections with members on service calls.
- Effectively manage large amounts of incoming calls and make outbound follow up calls.
- Educate sales leads about the service benefits.
- Identify and assess members’ needs and provide customer-oriented solutions.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/team targets and call handling quotas.
- Handle issues, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of member interactions, process member accounts and file documents
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage members.
- Work closely with other business units.
- May be required to handle other tasks as assigned, all of which must be completed with a high standard of professionalism and accuracy.
- Bilingual in English and Spanish a plus
- Must be able to communicate professionally in English.
- An associate degree or 5 years of customer service experience
- A basic understanding of loan types and servicing or willingness to learn.
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Track record of meeting and exceeding quotas
- Experience with CRM and phone systems.
- Ability to adapt/respond to different types of customers.
- Excellent verbal and written communications
- Solid attendance record
- Be a conscientious and reliable team player.
- Ability to multi-task, prioritize, and manage time effectively.
- Must be able to pass a rigorous background check and credit check.
- Retirement Savings Plan: 401(k) with Employer Matching
- Fully Funded Health Benefits: 100% Company-Paid Health, Dental, and Vision Insurance for Employees
- Life Assurance: Comprehensive Life Insurance Coverage
- Income Protection: Short- and Long-Term Disability Insurance
- Generous Time Off: Paid Vacation, Federal Holidays, and Sick Leave
- Relaxed Office Environment: Casual Dress Code and Atmosphere
- Strategic Location: Conveniently Situated Near the I-4 Ivanhoe Exit
- Complimentary Parking: Employer-Funded Parking Facilities
- Employee Nourishment: Daily Snack Table and Weekly Breakfast Offerings
- Team Engagement: Off-Site Company Events for Team Building
- Financial Wellness Program: Complimentary Access to Our Debt-Reduction Service
- Performance-Driven, Yet Relaxed Culture: High Expectations Coupled with a Casual Company Atmosphere
The position is not physically demanding.
The work is typically performed in an office setting.
Job Summary
Full Time
$47k-60k (estimate)
11/23/2023
05/02/2024
The job skills required for Member Support Specialist II include Customer Service, Written Communication, Life Insurance, Background Check, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Support Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Support Specialist II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Support Specialist II positions, which can be used as a reference in future career path planning. As a Member Support Specialist II, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Support Specialist II. You can explore the career advancement for a Member Support Specialist II below and select your interested title to get hiring information.
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