Are you interested in working with a fun team who cares about their work and go above and beyond daily to do the right thing? If that aligns with your values and work ethic you have found the right place to work with AutoPayPlus. AutoPayPlus (APP) is a Company that helps everyday people improve their financial lives. Utilizing proprietary technology that simplifies and automates financial well-being, AutoPayPlus has helped more than 300,000 people over the past 20 years.
Join a fast-growing company that is transforming its industry! AutoPayPlus by US Equity Advantage is an industry-leading automated loan payment service that offers consumers flexible payment options matched to their paychecks, which leads to better budgeting, prevents late fees, and can accelerate the loan payoff.
Since 2003, AutoPayPlus has enrolled more than 250,000 members and processed more than $5.65 billion in loan payments, primarily through the automotive industry and the company’s long-term relationships with independent agents and dealerships nationwide. Our mission is to help our members budget better, protect their credit and be debt-free sooner.
We are proud to be recognized by the Orlando Business Journal as one of the "Best Places to Work" in 2023. We invite you to seize this opportunity and contribute to our ongoing success story by applying today.
Job purpose:
The successful candidate would plug into our current situation, work with our IT partner to ensure success for our team members, assist in maximizing our IT partner's efforts and value, and become our in-house IT hero. The position is in-office, M-F requires strong customer service skills as well as IT technical experience.
Duties and responsibilities:
Provide technical support to end-users via phone, email, chat, or in-person.
Diagnose and resolve hardware, software, and network-related issues reported by end-users.
Escalate complex problems to the appropriate IT personnel or external vendors for further investigation and resolution.
Install, configure, and troubleshoot computer hardware, software, printers, and other peripheral devices.
Perform system and software updates, patches, and upgrades to ensure the security and stability of the IT infrastructure.
Set up and maintain user accounts, permissions, and security settings.
Assist in the deployment and maintenance of network equipment, including switches, routers, and firewalls.
Monitor and respond to system alerts and notifications to proactively identify and resolve potential issues.
Create and maintain technical documentation, including user guides, knowledge base articles, and standard operating procedures.
Provide training and guidance to end-users on the effective use of IT systems and software.
Collaborate with IT team members to improve IT processes, procedures, and infrastructure.
Work with our IT Partner company to manage and continually improve the ticket process to ensure the best resolution for our team members.
Provide support services and support for various infrastructures, including Windows Server 2012-2022, Windows 10/11 operating systems, and LAN/WAN hardware.
Provide remote and on-site support as required.
Other IT-related duties as required.
Qualifications:
Preferred: Professional IT Help Desk experience, Systems Monitoring.
Preferred certifications such as CompTIA A , Network , or Microsoft Certified Solutions are advantageous.
Preferred: VOIP phone system experience.
3 years’ experience working with computer technology in a business environment.
3 years’ experience with Windows Server 2012 , Hyper-V, SQL Server 2012, Active Directory, Office365, Windows 10/11 OS, LAN hardware, VPNs, IP networking, MFA.
Bachelors of Computer Science or Equivalent experience in lieu of degree.
Maintains strict confidentiality (e.g., passwords and other system security features) for the purpose of ensuring network security.
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Ability to provide technical assistance and support over the phone, good phone skills, professional demeanor, previous customer service experience strongly desired.
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it.
Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multi-task effectively during busy times, exercise patience and professionalism during stressful situations.
Ability to productively collaborate in a team environment.
Working knowledge of common operating systems and software applications.
Must be organized and detail oriented.
Must have strong communication skills.
What AutoPayPlus Offers:
Retirement Savings Plan: 401(k) with Employer Matching
Fully Funded Health Benefits: 100% Company-Paid Health, Dental, and Vision Insurance for Employees
Life Assurance: Comprehensive Life Insurance Coverage
Income Protection: Short- and Long-Term Disability Insurance
Generous Time Off: Paid Vacation, Federal Holidays, and Sick Leave
Relaxed Office Environment: Casual Dress Code and Atmosphere
Strategic Location: Conveniently Situated Near the I-4 Ivanhoe Exit
Complimentary Parking: Employer-Funded Parking Facilities
Employee Nourishment: Daily Snack Table and Weekly Breakfast Offerings
Team Engagement: Off-Site Company Events for Team Building
Financial Wellness Program: Complimentary Access to Our Debt-Reduction Service
Performance-Driven, Yet Relaxed Culture: High Expectations Coupled with a Casual Company Atmosphere
Working Conditions:
The work is typically performed in an office setting.
AutoPayPlus upholds the principles of equal employment opportunity and actively fosters a culture that celebrates diversity. We are steadfast in our commitment to cultivating an inclusive workspace for all team members.