Customer Support Technician is responsible for supporting all technology hardware and software systems in the enterprise environment. Provide in-person and remote technical support to customers. Assist in various responsibilities including asset tracking, documentation, installation, configuration, remediation, and IT troubleshooting. Deliver top-tier service with clear communication and follow-through.

Job Responsibilities:

• Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners.
• Assists in coordinating audiovisual setups and video conferencing support.
• Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
• Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
• Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
• Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
• Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
• Collaborate and assist with other areas of the IT department on projects and initiatives.
• Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday.
• Participate in after-hours (evening & weekend) on-call rotation.
• Travel to remote locations to provide support, as needed.
• Perform other duties as assigned.
• Ability to lift 50 pounds.

Required Skills:

• IT Enterprise experience is preferred.
• High school diploma or equivalent; additional certifications or relevant education is a plus.
• Ability to learn new systems and software in a fast-paced environment.
• Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
• Ability to manage multiple priorities and work independently or as part of a team.
• Capacity to perform in high-pressure situations, with strong organizational and time-management skills.

Location:

• Boca Raton, Florida. This is an onsite position. Local candidates are preferred. Must be a Florida resident.

Background Screening:

• A level 1 background check, including fingerprinting will be conducted prior to starting the work. The results of the background check will determine eligibility for performing services pursuant to this agreement.

Job Type: Contract

Pay: $30.00 - $36.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Do you have experience to Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners?
• Do you have skills in coordinating audiovisual setups and providing video conferencing support?
• Do you possess Virtual Meeting Applications knowledge? Preferred (MS Teams, Zoom, GoTo, etc.)
• Do you have experience with Active Directory and Microsoft Endpoint Configuration Manager (MECM)?

Ability to Relocate:

• Orlando, FL: Relocate before starting work (Required)

Work Location: In person